Raman Kumar @_ramankumar
San Francisco, CA Joined June 2011-
Tweets16
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Followers15
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Following83
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Likes3
Raman Kumar retweeted
Had breakfast with the CEO of a fast-growing, VC-backed SaaS company today. His unprompted quote: "At our company, we never ring the gong when a customer buys. We only ring the gong at the renewal. We don't celebrate shelfware." #CustomerSuccess
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Raman Kumar retweeted
Cisco is doubling down on #CustomerSuccess in the biggest way possible in hiring the ultimate expert in CS @MariniMartinez... inspiring to see!
Happy to welcome @gerri_elliott and @MariniMartinez to Cisco's Executive Team! They each bring an immense amount of experience and expertise and we look forward to their leadership and impact. @Cisco #WeAreCisco newsroom.cisco.com/press-release-…
Raman Kumar retweeted
VP of Sales + VP of Customer Success != Chief Revenue Officer That's not how things work.
Raman Kumar retweeted
RT @ "We love this #saastrannual recap deck from @BeautifulAI_ ! " ow.ly/TpLg30iHlhx
Raman Kumar retweeted
Great analysis of the DropBox S-1 by my colleague Jared Sleeper. sleeperthoughts.com/single-post/20…
Raman Kumar retweeted
Tough lesson for CEOs to learn: You have to treat Great employees differently from Good ones Great ones want their careers enabled, want you to have their back, and want no politics. That's about it. Let them run. Good ones want many other, varied things. And need much more.
Raman Kumar retweeted
Our fourth annual State of the Cloud Report is out! @kshenster @annarchyy linkedin.com/pulse/state-cl…
Raman Kumar retweeted
"Once you hire the right people, let them do their job and get out of their way" -@dessaigne #SaaStrAnnual
Raman Kumar retweeted
Our first chapter meeting is all about health score and measuring outcomes. Join me and @lincolnmurphy for an awesome #PulseLocalHQ event pulselocal.gainsight.com/events/details… #CustomerSuccess
Raman Kumar retweeted
My SaaStr 2018 Presentation: Ten Non-Obvious Things About Scaling SaaS - Below please find the slides from the presentation I gave today at SaaStr 2018, about which I wrote a teaser blog post last week. I hope you enjoy it as much as I enjoyed making... ow.ly/gBqD50gpDpv
Raman Kumar retweeted
Once you leave the early adopter phase, all your leads will come from brand, brand, brand Protect it at all costs Put the extra dollar into customer success, not sales Do more customer marketing, less demand gen, if you're resource-constrained
Raman Kumar retweeted
Grow fast or die slow: Focusing on #CustomerSuccess to drive growth bit.ly/2GsF5Qs #SaaS
Raman Kumar retweeted
Offsite dinner with @Centrify's Customer Success leadership team. Designing the future of our company's Customer Success Programs!
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