DoubleTree by Hilton @DoubleTree
At our more than 600 hotels around the world, our priority is creating meaningful moments that make you feel special. hilton.com/en/doubletree/ Joined January 2009-
Tweets45K
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Followers107K
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Following2K
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Likes23K
@hmommaerts Hey there, Heather - We never meant to let you down and would be happy to look into this for you. Please follow and DM us with your reservation details to assist you further. Thanks for choosing Hilton. -Klynne
@inlandtaipan1 We never meant to let you down. We can certainly share your feedback with the hotel management. To proceed, please send us a DM with your hotel confirmation number, full name on your booking, phone number and email address associated. Thank you. -Dawn
@Ryangooding1990 We’re sorry you’re having trouble getting through. We can pass your details to the hotel, so they can contact you directly. Please DM us the reason for your call, your confirmation number, and the full name, email, and phone number on the reservation. -Denise
@1Disgruntledpat Without a DM with the requested information, we don't have enough information to determine how this could be made right. Thank you for choosing Hilton.
@SherryPluskota Hi Sherry - we'd like to learn more - Please send us a DM with your full name, email address on the reservation, as well as your arrival date to share your feedback with the appropriate team. Thank you for choosing Hilton ~Athena
@bettercallgawj Hello, Geo - Please DM us with your date of arrival, with the exact full name, email address and phone number associated with the booking, and the method used to book your stay, so we can best advise you. Thank you for choosing Hilton ~Athena
@sunder00z9 I’m sorry to hear about the additional charges and understand your concern. When you have a few moments, please send us a direct message so we can review this with you. Thank you, -Kym
@jomaney Hello Jo, Thank you for contacting Hilton. We’re sorry to hear about the inconvenience you’ve experienced due to the issue with the air conditioner. Please send us a direct message with your account and reservation details so we can assist further. Kind regards, Katrina
@redpat07 Hi Chris. Thanks for contacting Hilton. We’re sorry to hear about your frustration regarding the fees. We understand how upsetting it can feel when the final cost is higher than expected. Please send us a DM with your reservation details so we can help. Thanks. -Katrina
@huntmayo Hi Hunt, Thank you for bringing this to our attention. We’d like the opportunity to look into this further on your behalf. When you have a moment, please send us a direct message with your reservation details so we can assist you further. Warm regards -Caro
@Starfishlb Thank you for your feedback. I have contacted the hotel at +1 732-851-0300 and was able to reach the front desk. Please try again, and they will be more than happy to assist you. Thank you for choosing Hilton! - Fran
@lisamdavis1967 We’re sorry to hear about your experience. Please DM us your confirmation number along with the full name, email, and phone number on the reservation, so we can look into this further. -Denise
@boetker We're very sorry to hear this. Please send us a DM with your reservation details, so we can assist you further. Thanks! -Hanin
@Kimsoweing Really sorry to hear this, Kim. Long waits and the conditions you described sound frustrating - we’ll share your experience with the hotel team. -Martha
@MairiBlack Hi. We would like to discuss your feedback further. Please send us a DM sharing your reservation details. Thank you. -Zon
@uday21g Hello! Thanks for reaching out. We’re sorry for the trouble you’re having finding your reservation, and we’re happy to help get this sorted. Please send us a DM with your stay details, and we’ll take a closer look for you. We appreciate your loyalty to the Hilton Brand. -Rissa
@ha94491405 Hello Kelli. We are awaiting all the requested information via DM to further assist you. -Lee
@laurenthomp84 We would like to look into this for you. Please DM us your full name, confirmation number, phone number, and email on the reservation. If booked through a third party, include the hotel name, stay dates, and booking source. Thank you – Fey.
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