CDAnalytics @CDAnalytics
Customer Insights and Process Mining cdanalytics.ie Dublin Joined January 2013-
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Followers49
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Following67
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Bart van Acker talking about process mining in Healthcare. lnkd.in/eNZz4Aw
A good synopsis on how to view customer data lnkd.in/etPcE9t
A good perspective, well explained. lnkd.in/euTxyCE
The new mobile customer journey outlined. 'Micro-Moments' and the need to be there 'in the moment'. lnkd.in/eD9jtqB
CDAnalytics retweeted
Disco 1.9 is out, everybody! fluxicon.com/blog/2015/10/d… #processmining
CDAnalytics retweeted
CX + UX + BX = X bit.ly/1ZvkS0V
CDAnalytics retweeted
Great news story on @rtenews about the coming #IHI - rte.ie/news/2015/0805… Building block for #eHealth4All
Microsoft, Oracle, HP, Tibco, RStudio form the R Consortium under the Linux Foundation lnkd.in/e_GNcnX
These dimensions re Customer Experience make sense, very much like the piece about Empowerment. ow.ly/LN8pd
It’s time we reshaped customer service, starting with the call center lnkd.in/dBmmSYi
CDAnalytics retweeted
Process Mining Case Story Copenhagen Airports: fluxicon.com/blog/2014/12/p…
@davidjbland Organisations are doing that, it's the way the bean counters want it.
Poor customer experience from Morrisons being used to clinical effect in an ad by competitor Lidl. lnkd.in/dPaQvxa
CDAnalytics retweeted
This summer just got hot: Disco 1.7.0 is out! fluxicon.com/blog/2014/07/d… #processmining
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