CalDigit Support @CalDigitSupport
This account is currently inactive. Please reach us at @CalDigit or via email at [email protected] for support and updates. caldigit.com/support Joined January 2013-
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@TlvSteve29429 Thanks, I'll have it fixed.
The TS4's macOS Firmware Update is now available! Check out the knowledge base article and download the update here: caldigit.com/ts4-macos-firm…
@TlvSteve29429 That is a great suggestion and I didn't know the website was still linking out to here. If you get a moment, can you send me the webpage that is linking to this account, so I can have it removed? Thank you so much.
@TlvSteve29429 Hello and thank you for reaching out. Apologies for the late response. We are not actively monitoring this account currently. You can best reach our support team via email at [email protected]
@__ct__g Sorry, I don't have an answer to this off the top of my head. Someone else on the team might know more - try starting an official case with us via email at [email protected]
@itsmefinstii Sorry about that! Pretty much every Thunderbolt dock of ours in-between works with USB-C! Our TS4 would be a better fit if it's not too late to return the TS3 Plus.
@itsmefinstii Pretty much no USB-C hosts support this, which is why we consider USB4 the minimum requirement for the TS5 Plus. If you're talking about the TS3 Plus, it's because the chipset it uses is from before backwards compatibility from Thunderbolt to USB was even an option.
@itsmefinstii The TS5 Plus leverages a technology called PCIe Passthrough to drive its Ethernet and the majority of the USB ports. This gives the dock expandability beyond what Thunderbolt natively supports, but the host computer has to support PCIe passthrough to support these features.
@akashpatel Our offices are closed over the weekends, but we'll get back to you as soon as we're able!
@Slud99 Sorry, I haven't heard anything. Our sales team might know more. You can reach them via email at [email protected]
@enzocaststream Sorry about that! Try disconnecting the dock from wall power for 30-45 seconds before plugging it back in, then swap out the Thunderbolt cable if you have a spare. Beyond that, send us an email regarding this behavior if you haven't yet! [email protected]
@thleo_ We're not actively keeping up with this account currently. Drop us an email and we'll be happy to take a look at your case there! [email protected]
@MichaelUttley10 Sorry to hear about your less than exceptional experience. DM me your contact info and I'll check in on your case.
@zephyrkhambatta If none of this does the trick, start a case with us through an official channel for further diagnosis and troubleshooting. You can best get in touch via email at [email protected]
@zephyrkhambatta Without more context here, my guess is that the power bank is the most likely issue.
@KatiLouRobot Sorry for the belated response! We sell replacements on our website: us.caldigit.com/collections/ac…
@ziademarcus Hi Marcus, Thank you for contacting CalDigit Support. Please send us a DM or an email with your dock's serial number (located near the rear ports, likely starting with the letter "A" or "B") and a photo of your PSU with the label facing up. Our email is [email protected]
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