Cox Customer Care @CoxHelp
We're here to help, 24/7! Please restrict private information to DM's only. See Twitter's Privacy Policy here: https://t.co/3E3CCKX1t3 cox.com/residential/co… Joined July 2008-
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@Mud10426785 Hi. My apologies for the ongoing speed issue. When you have a moment we would like to assist further. In a DM please provide the full name, complete address and pin associated with the account. -L.L.
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@MsMocha_ Hello. I am truly sorry for the service and billing issues you have been experiencing. We strive to provide high-quality services while keeping our prices as low as possible. Can you DM your full name and complete address? -Shaun
@superma56601394 Hello, we value our customers and if you have any questions or concerns, please feel free to let us know. If you would like to discuss it further, please DM us your full name, and complete address. Thank you! -Julian
@ahschaffer DM is a direct message, and it’s private. -Maria
@GatherMyBearing Oh my! We are sorry to learn of your troubles. Please send us a dm with your address so that we may investigate. -Latitia
@igneouswx Hi. Please follow us again so that I can send you a DM. Thanks, Lisa
@EarlPhi28932474 Hello, I’m very sorry you’ve not had the best experience with Cox. I can assure you that we’re always striving to do better. I am sorry we cannot keep you around and wish you the best of luck. Have a great evening! -Julian
@EarlPhi28932474 I am sorry you have not had the best experience with Cox. I understand how a high monthly bill is concerning. We value your business and don't want to see you go. Please DM us your full name, complete address, and Cox pin. Thank you! -Julian
@MellyMel_120 I totally understand how frustrated you are about this and I am glad that you were able to get your internet service working again. -Lisa
@MellyMel_120 Hi. I am sorry that the chat team wasn't able to help you with your internet issue. If I can be any assistance, please don't hesitate to contact us via DM. Thanks, -Lisa
@KerryedAway_tw Hello, we value our customers and if you have any questions or concerns, please feel free to let us know. If you would like to discuss it further, please DM us your full name, and complete address. Thank you! -Julian
@QUEST_LxVE \ Great! I was able to see that! -Steff
@hey_wake_up Hi! I don't want to see you go. Gigabit service is available both with and without fiber to your home. To check if Cox Fiber is available at your home, you can enter your address at cox.com or send a DM. -Colleen
@defkaufman Hi Carla, sorry to hear that you're in an outage area. I'd be more than happy to look into this for you. Please send a DM and include your full name and address. -Steff
@QUEST_LxVE Hi, we don't want you to feel that way! Please send a DM and include your full name, address and a description of what's been going on. We can help! -Steff
@igneouswx Bob we understand the services are important to you. I would be happy to check for any updates. Please feel free to send us a dm with your account details. -Latitia
@mantaskular Hi there, we are more than happy to look into this, please send us your account details privately. -Latitia
@IamRobSimms Hello, that doesn't sound good. If you need assistance, please DM us your name and complete service address. We would be happy to test and identify any potential areas of concern that could be affecting your connection. -Dan
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