DirectHelp Response Team @CrossDirecthelp

@benalblogger Hi,Lynne.Thank you for reaching out. Kindly follow us and send us a DM so we can assist you further.

Hi, I apologize for the inconvenience this has caused you. I’ll be more than happy to assist you with your concern. kindly follow us and DM so we can help you further. Thank you, and I’ll be waiting for your response

Lynne Marshall @benalblogger

3 months ago

@CrossCountryUK Yes but they are not fridge engineers and there have been no sandwiches from the first hour of the day. Luke warm iron bru and Coca Cola £4.95 is not acceptable

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@benalblogger Hi, I apologize for the inconvenience this has caused you. I’ll be more than happy to assist you with your concern. kindly follow us and DM so we can help you further. Thank you, and I’ll be waiting for your response

@SCHMINS74 Hi,Lindsey.Thank you for reaching out. Kindly follow us and send us a DM so we can assist you further.

@SCHMINS74 Hi, I apologize for the inconvenience this has caused you. I’ll be more than happy to assist you with your concern. kindly follow us and DM so we can help you further. Thank you, and I’ll be waiting for your response

Hi, I apologize for the inconvenience this has caused you. I’ll be more than happy to assist you with your concern. kindly follow us and DM so we can help you further. Thank you, and I’ll be waiting for your response

Lindsey Randle @SCHMINS74

3 months ago

@CrossCountryUK Hi, as my train from Bournemouth is cancelled can I use my ticket from Southampton? Would it be valid to use on a service before/after my scheduled time... thanks

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@igpiper55 We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

Ian Piper @igpiper55

3 months ago

@CrossCountryUK Why only put 4 coaches on the 13:27 out of Exeter to Leeds? Do you not know the expected load? The reservation system isn’t working and people are stood in the aisles. What a way to run a service!

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@MattWillisRail We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

@Liamkirk05 Hi,Please follow us back and send us a DM so we can assist you further. Thank you.

@jonhemsle @CrossCountryUK Their first class offering is piss poor compared to every other operator

@Liamkirk05 We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

Liam kirk @Liamkirk05

3 months ago

@jonhemsle @CrossCountryUK Their first class offering is piss poor compared to every other operator

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@emeka_uko95 @CrossCountryUK @BTP @Keir_Starmer @proudnursemj @CrossCountryUK do the needful. This is such a shameful act from your employee. No customer deserves to be treated this way.

@KelvinOssai We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

The Male Nurse ™️ @KelvinOssai

3 months ago

@emeka_uko95 @CrossCountryUK @BTP @Keir_Starmer @proudnursemj @CrossCountryUK do the needful. This is such a shameful act from your employee. No customer deserves to be treated this way.

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@KelvinOssai @CrossCountryUK @BTP @Keir_Starmer @proudnursemj I have never been that embarrassed before in my life! The train manager kept threatening to flag us as fraudsters without giving us any time to try and resolve the issue!

@emeka_uko95 We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

Emeka Uko @emeka_uko95

3 months ago

@KelvinOssai @CrossCountryUK @BTP @Keir_Starmer @proudnursemj I have never been that embarrassed before in my life! The train manager kept threatening to flag us as fraudsters without giving us any time to try and resolve the issue!

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@JeremyPound71 We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you

We really do apologize for the frustrating moment undergone. Kindly follow back and DM for quick response. Thank you