MYOB @MYOB

One platform. All your business needs. myob.com/au Australia & New Zealand Joined May 2009

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MYOB @MYOB

21 hours ago

@ausnik Thanks for letting us know Nikhil. We're glad Ell was able to help and appreciate your patience while our teams work through the current demand. ^MYOB

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@MattAllenPNG Hey Matt, finding invoices missing definitely doesn't sound right. We'd like to take a closer look to see what's happening. You can reach our support team here myob.com/contactus and they'll be able to investigate this with you. Thanks ^MYOB

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MYOB @MYOB

a week ago

@JeremyJaydan Hey Jeremy, that sounds incredibly frustrating, especially if you've already tried reaching us. Send the details to [email protected] and we'll take a closer look for you. Thanks ^MYOB

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MYOB @MYOB

2 weeks ago

@sparklystephm Hi Steph, we'd be happy to take a look. To get this back on the right track, head to My Account myaccount.myob.com and create a support case or find multiple ways to connect with our support crew here myob.com/contactus. Thanks ^MYOB

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MYOB @MYOB

3 weeks ago

@Beatrice_doggy Hey there, the new sign in flow has been working well for most so far. The main issue tends to be when different files use different login emails. If that's the case, log into each file and invite your main address. Once accepted all files will appear under the one login. ^MYOB

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MYOB @MYOB

4 weeks ago

@viveks13 @pyrmontvillage Sorry to hear you're having trouble with this Vivek. Although the MYOB Status page isn't currently showing a wider issue, we'd still really like to turn this experience around for you. Please email [email protected] and we'll take a closer look from there. Thanks ^MYOB

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MYOB @MYOB

a month ago

@AriKypuros Hey Ari. We're planning to wrap things up Mon 11/05/26 7am AEST. During this time some customers may hit temporary lockouts or reduced access while the work is being completed. You'll find updates on the MYOB Status Hub: status.myob.com/maintenances/2… ^MYOB

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MYOB @MYOB

2 months ago

@TeslaDeets Hi Deets, it sounds like the certainty you were given hasn't held and that's not how this usually works with us. We're keen to take a closer look for you. Please email [email protected] and we'll follow up for you. Thanks ^MYOB

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MYOB @MYOB

2 months ago

@calvin1mac Appreciate this Calvin. We're open to feedback, especially when things feel harder than it should. Cancellations happen on a call to make sure nothing important is lost, ensuring you save what you need before data is fully removed. If you need, please email [email protected]

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MYOB @MYOB

2 months ago

@NathanV1977 Sorry you went through that Nathan. That kind of back and forth would test anyone's patience. It should be much easier and is usually wrapped up in a call. If this still hasn't been straightened out, send us a quick email and we'll sort it out from there. Thanks ^MYOB

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MYOB @MYOB

3 months ago

@NathanV1977 Great question Nathan, it's just about giving at least 10 days notice before your next billing date. If it's close to renewal, it can roll into the next period. Happy to check for you, just email [email protected] and we'll dive in from there. Cheers ^MYOB

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MYOB @MYOB

3 months ago

@SharynR01115195 Hey Sharyn, when a few things line up like this it can definitely feel like a lot, sorry it landed this way. To help, maintenance is planned ahead & shared on the status page. You can also subscribe to get a handy reminder before anything kicks off status.myob.com/subscribers/new ^MYOB

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MYOB @MYOB

4 months ago

@eevblog @FlareAus Hey @eevblog it's possible when you updated the employee card for your son, he was included in our employee self-onboarding workflow. Learn more about this here: myob.com/au/support/myo…. If you want any further investigation, email us at [email protected] with your client ID

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MYOB @MYOB

4 months ago

@SharynR01115195 We appreciate how frustrating this is for you, Sharyn. We're just as keen to get this straightened out and have replied to your email. Thanks ^MYOB

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MYOB @MYOB

7 months ago

@RCBoyes sending an invoice manually rather than sending directly from your MYOB business management platform. Find out more here myob.com/au/support/myo…. Cheers ^MYOB

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MYOB @MYOB

7 months ago

@RCBoyes The always on fraud monitoring that comes with secure invoicing as well as chargeback protection, helps provide additional peace of mind and security to both our customers and those paying the invoices. You can opt out after verification, and this will mean downloading and 2/3

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MYOB @MYOB

7 months ago

@RCBoyes Appreciate your feedback. We ask for ID for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. It's all done as part of secure invoicing, which is designed to give you more control over online payments 1/3