MetaMask Support @MetaMaskSupport
Simple troubleshooting only - no links/emails are shared in our messages to users. Need help? Go to https://t.co/iJVx8dFePT. NEVER share your Secret Recovery Phrase support.metamask.io MetaMask Joined October 2018-
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@Walodja1987 Thank you for raising this issue! The team mentioned they aware of it and are working on a fix, in the meantime as a workaround you could try using the mobile app or a different browser.
Hey, really sorry to hear you've been running into this error and thank you very much for raising it. Could you please reach out to our support team at support.metamask.io using the "Contact support" field there? They'll be able to take a closer look and help get to the bottom of it.
Hi, thank you very much for raising this. Would you be able to get in touch with our support team at support.metamask.io regarding this please? They'll be able to take a closer look at what might be causing this. Initially you'll chat with an AI assistant but you should be able to get in contact with a human agent by requesting one after answering some initial questions.
@newt0crypt0 Hi there, if you're receiving a network-related error I would recommend first trying to remove the network and then re-try to add it following this guide: support.metamask.io/configure/netw…. If the issue persists I suggest getting in touch with our support team at support.metamask.io.
@dmarti Hey there! In order to get in touch with our Support Team you'll need to use the "Contact Support" field at support.metamask.io.
Hi, are you asking about the fiat display value next to test ETH on Ethereum Sepolia for example? If yes, it might be related to this setting but please take note that test variants of ETH do not have any real-world value. There's a lot of Testnet ETH scams, I would recommend checking this article if you're not very familiar with how testnets work: support.metamask.io/stay-safe/prot….
Hi, thank you very much for raising this. Would you be able to get in touch with our support team at support.metamask.io regarding this please? They'll be able to take a closer look at what might be causing this for you. Initially you'll chat with an AI assistant but you should be able to get in contact with a human agent by requesting one after answering some initial questions.
Hi, make sure you're on the latest version of the app by checking App Store to see if you have any updates available. If you're already on the latest version of the app, please contact our Support Team at support.metamask.io by using the "Contact Support" field there. They will be able to take a closer look at what might be causing this slowness.
@ngan111986 Yes, you'll need some SOL on Solana if that's where you have your USDC.
Hi and thanks for raising this, Please make sure you're running the latest app version (you can check if you have any updates available by looking up MetaMask on the App Store). Also please try clearing all browsing-related data from Settings > Security and privacy within the app. After this you you can re-connect your wallet and try buying those NFTs again. If the issue persists after this please get in touch with our support team at support.metamask.io, they'll be able to look further into this.
Hey, thanks a lot for raising this. Would you be able to get in touch with our support team at support.metamask.io regarding this please? They'll be able to take a more in-depth look at what might be causing this. Initially you'll chat with an AI assistant but you should be able to get in contact with a human agent by requesting one after answering some initial questions.
@ngan111986 Hi, on what network do you have the USDC? You'll most likely need some of that network's native token (ETH on Ethereum mainnet, BNB on the BNB Chain for example) in order to cover the gas fees for that transaction.
Hi, do you have Bandwidth/ Energy for the transaction? If your account does not have enough resources to cover the transaction, TRX will be burned to cover the transaction cost. Our knowledge base article on Navigating TRON explains the transaction fee model on TRON, support.metamask.io/configure/netw…. Please let us know if you have any further specific questions regarding this!
@0xzxch Hey, thanks a lot for reaching out about this! Would you be able to get in touch with our support team at support.metamask.io by using the "Contact Support" field please? They will be able to take a closer look into what might be causing this.
@CryptoPadray Hi and thank you for reaching out about this! I would recommend getting in touch with our support team at support.metamask.io by using the "Contact Support" field there. They will be able to take a more in-depth look into what might be causing this.
@TDraw75 Please follow up with them regarding this and let them know that what they've suggested so far isn't working. Thank you very much for your patience and understanding.
@msakiart Hi, I would recommend getting in touch with our support team at support.metamask.io by using the "Contact Support" field there. They will be able to take a closer look into what might have happened.
@TDraw75 Hi there and thanks for reaching out. You mentioned you've spoken with our team at support.metamask.io, did they create a ticket for you regarding this? If yes I would recommend waiting to hear back from the team via the ticket. We appreciate your patience and understanding.
@dedo11728 Hi, could you please try to refresh the page and close/ reopen the extension? If the issue persists I recommend reaching out to our support team at support.metamask.io by using the "Contact Support" field there so they can take a closer look at what might be causing this.
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