Replit Support @ReplitSupport
Status and support updates from @replit https://t.co/NGgFRHu9Aq for support 🫡 replit.com San Francisco, CA Joined June 2023-
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Hey Ry, we appreciate you sharing our concerns. Submitting a ticket is the best way to get assistance for any technical or billing issues you may come across. We've reviewed your account but we're not finding any recent tickets so we can help out. Feel free to reach out at replit.com/help so we can get this reviewed by our team. Thank you for your patience and feedback 🙏
Good question, and we can clear this up. We did retire the old public-app setting in April, and it doesn't lock anyone out of progressing. Nothing about how you ship or share changed: you can still publish publicly, invite collaborators, and remix apps, with remixes just starting private now unless you invite someone. So your building activity still counts the same way. The best path is to keep creating and keeping your projects live, and your level keeps moving with you.
@eMtoolbox10 @Replit You can head over to replit.com/usage to set up your spending budgets under Settings > Account usage > Overage charges. You can set a usage alert that will notify you if your spending reaches the amount that you set!
Hi Chidera, thanks so much for following up with us! We did have your case reviewed by a senior member of our support staff but this did take some time to investigate. We have followed up in your ticket with an update. Please continue to engage with us in that email thread for anything else. We really appreciated your patience.
Hey Lux, submitting a ticket is the best way for our engineers to do a deep-dive into your account so they can find out what the error is. If you do open a case at replit.com/help, let us know your ticket # or email so we can get this prioritized. Thank you for your patience 🙏
@JonTuckerUSA @Replit @amasad Hey Jon, this is great feedback ! We’ll take a look at how we can make Replit mobile more accessible for people.
@Zero_Kai_ZK @amasad Hi there, thanks for your interest! You can apply for collaboration here at replit.com/partners
You can monitor your usage in real time at replit.com/usage, which shows your current billing cycle broken down by category like Agent, deployments, storage, and more. For a detailed history, you can click "See previous invoices" to get a day-by-day breakdown of how charges were calculated. Hope this helps!
@CHANVEASNA18662 @Replit Thanks for following up! Can you please DM us a screenshot of the error that you see?
@JohnDVillarreal @amasad @NIftek @Replit Hi John, thanks so much for your interest! You can apply to be a Replit Ambassador here: replit.com/community
@CryptoTriviaNFT @Replit Hey there! You can still build with AI on the free plan, you would need to choose "Use my own API key" when adding an integration and you're good to go. We're always tuning how this works, and we've passed your note along to the team. Appreciate you building with us.
Hi Marco, thanks for the candid feedback, and we're sorry to hear about your experience. The good part is this is already in motion with our team. We have the project link you shared and are reviewing it now, including the charges from those stuck runs and the new GitHub push errors you just flagged. We're also working on a credit back to you for the time and money lost during the downtime. We'd really value the chance to make this right, whatever you decide to build next. Our DMs are open if there's anything else we can help you with.
@CHANVEASNA18662 @Replit Hi Norng, sorry to hear that you're running into issues. Please let us know how we can help! You can also open a ticket with us at replit.com/help if you need any immediate technical support.
@jamesfcox29 Hi James, thanks for reaching out. Please open a ticket with us at replit.com/help so we can troubleshoot this further. We really appreciate your patience!
@RyRog1 Hey Ry, we're sorry to hear that you're running into issues. If you haven't already, please send us a ticket at replit.com/help so we can take a look! Let us know your ticket # or email so we can monitor closely as well.
@myhomepluto Hi Hasan, apologies for the delay. We have located your ticket and your case has been escalated to our Accounts and Billing team. Thank you for your patience!
@glyphdotsocial @Replit Hi, thanks for reaching out. We can't seem to find a ticket under glyph social- Do you have a ticket # or email address we can track? Feel free to DM us with any of your account info and we're happy to take a look.
@BryanIngram10 @amasad Hi Bryan, thanks for flagging. It looks like one of our teammates is already on your case and investigating. We'll send an update once we find out more. Appreciate your patience so far!
@MicaiasLux @Replit Hey Lux, thanks so much for detailing this bug report here. We'd like to take a closer look at what's going on. Can you please open a ticket with us at replit.com/help? Once you're done, you can DM us your ticket # or email so we can follow up quickly.
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