Rusty Warner @RustyWarner
VP, Principal Analyst at Forrester Research serving B2C Marketing Professionals. This is a personal account. Tweets are my own. forrester.com London, UK Joined April 2010-
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@Hertz gold screens at SFO airport not working. Gold booth is closed. Long queues inside with only 2 agents. Really poor customer service. Should have rented with AVIS. #CX
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I'm speaking at the Marketing Leaders Summit 2024 on 5th September at the Waldorf Hilton Hotel, London. invt.io/1txbx1s3m73
Pleased to announce the latest @forrester Wave evaluation of 13 real-time interaction management (RTIM) vendors. forrester.com/blogs/invisibl…
Art Offers An AI Reality Check For Martech forrester.com/blogs/art-offe… via @Forrester
Jeff Lawson @jeffiel kicking off @twilio #SignalConf. Love the inspirational stories from Twilio.org.
Looking forward to tomorrow's webinar with @netcore_cloud - join us: netcorecloud.com/lp/us-forreste…
Excited to be sharing my thoughts on #martechstrategy at @Iterable's #ActivateTour London on June 21. I'll focus on 'How To Build A Customer-Obsessed Martech Ecosystem'. Reserve your seat: register.iterable.com/activatelondon
Technology is not neutral, and responsible design is critical. @AurelieLHostis @forrester #ForrCX
Consider the seven levers of trust when evaluating generative AI use cases. @eiannopollo @forrester #ForrCX
Generative AI will enhance creativity, not destroy it. @McProulx @forrester #ForrCX
Empathy is multi-layered…@joquintanilha @forrester #ForrCX
Watching @martinjohngill kick off @Forrester’s CX EMEA Forum - it’s going to be a great couple of days. #ForrCX
Check out The @forrester Wave: Cross-Channel Marketing Hubs, Q1 2023. forrester.com/blogs/invest-i…
Marketing and CX leaders: Don't rely on the "butterfly effect" to measure business value. Check out my latest @forrester blog post, and make plans now to join us for our CX EMEA Forum in London on May 10-11. forrester.com/blogs/dont-rel…
Inspired by @Malala and her thoughts on education and equality. @Qualtrics #qualtricsX4
Looking forward to Thursday's webinar with #evam's @dorukmutlu evam.com/webinar-the-an…
Join us for the @forrester Predictions 2023: CX, Digital & Consumer Marketing event in London on January 18th for a lively discussion on the predictions that will reshape CX and marketing in 2023. forr.com/3A3MBPb
Looking forward to this #webinar with @Mapp_Digital on how to extract the most value from your #martech stack. linkedin.com/events/theroio…
Looking forward to this #webinar with @pelatro on #CX and #CustomerCentricity. pelatro.webinarninja.com/live-webinars/…
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