SWR Help @SW_Help
Our team provides 24/7 travel updates from across the SWR network. Questions? Simply send us a DM. Start your journey: https://t.co/4d2GLoYQ6R southwesternrailway.com Joined September 2011-
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@martynpatrick I am sorry to hear that. If you wish to log a complaint, please visit: southwesternrailway.com/contact-and-he…. ^MM
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@martynpatrick Hi, unfortunately we have more trains than usual needing repairs at the same time. I apologise for the inconvenience caused. ^MM
Hi, in cases of illness, the refund can be backdated if you can produce evidence (such as a medical certificate) for a period before you request a refund, provided that you have not started travelling again using your Season Ticket since your illness. More information can be found here: southwesternrailway.com/train-tickets/…. ^MM
@Ian_G_Smith Hi, I am sorry to hear this. We are unable to chase refund claims so what I can advise is that you contact our customer service team tomorrow morning by phone. They open from 09:00 and the number is 0345 6000 65 ^DM
@CarlosBrixton Hi, I am sorry to hear this. I have passed this onto the relevant team so they can inform the guards managers. ^DM
@pheasnat Hi, this service is a GWR service. ^RC
@WhalleySimon Hi, can you expand on what you mean by signal checking? ^RC
@bigfishybob Hi Nathan, apologies for the disruption to your journey. This service was cancelled as a result of a train fault. ^RC
@anonymouse_589 Hi, thanks for making us aware. I will report this to the station. ^RC
@ConnorTransport No just enter your planned journey from origin to destination and the compensation will be calculated. ^DM
@Zorrowondercat Ok thank you for confirming. The train is running with our 444 carriages and some of those currently have faults so they were unable to go out into service. ^DM
@ConnorTransport Hi, you should be fine in claiming for your cancelled train even with a split ticket. ^DM
@reastty Yes sorry the 19:25 will be the next train. ^DM
@apollovishwas Hi, yes you can get of at any station in between your origin and destination so long as the train is scheduled to stop there. ^DM
@SamuelKinsella6 Hi, no sorry we cannot confirm this. ^DM
@reastty Which station is your destination? ^DM
@FM_Razz Hi, have you checked your confirmation email as the e-ticket will be attached to it and you can still use it to travel? ^DM
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