ServiceNow @ServiceNow

The world works with ServiceNow @ServiceNowNews | @WeUseServiceNow | @LifeAtNow | @HelloKnowledge servicenow.com Joined August 2008

Tweets

12K
Followers

55K
Following

223
Likes

9K

ServiceNow @ServiceNow

13 hours ago

AI that tells you what to do but doesn't do it is like a brain surgeon who hands you the scalpel with a list of instructions. What could possibly go wrong? 😅 Suggestions aren’t solutions. That's why ServiceNow doesn't stop there. Our platform puts AI to work to get the job done—for real. bit.ly/4aGOvHQ

1 2 10 944 0

View Details

ServiceNow @ServiceNow

2 days ago

Everyone bought AI. Few built for it. The difference is costing you. Here's why. 59% of organizations say they're using agentic AI. Only 9% have built autonomous, multi-step workflows with it. That gap is the story of enterprise AI right now: massive investment, shallow integration. Organizations are automating yesterday's work instead of reinventing tomorrow's. A small group of leaders did something different. They didn't just deploy AI tools into existing systems—they built for AI. The result: 160% ROI. The difference wasn't budget. It was architecture. Our Enterprise AI Maturity Index 2026 surveyed 4,500 executives and 2,000 employees across 19 countries to identify what separates organizations pulling ahead from those still waiting for AI to deliver. Read the full report: bit.ly/4onMnus

4 3 20 2K 1

View Details

ServiceNow @ServiceNow

6 days ago

@nvidia @Cadence @CrowdStrike @Dassault3DS @PalantirTech @SAP @Siemens @Synopsys Proud to work alongside NVIDIA to help bring AI agents into the flow of work 🤝

0 0 13 1K 0

View Details

ServiceNow @ServiceNow

3 weeks ago

If there's one thing to take away from #Know26, it's this: You need AI that thinks, and workflows that act. That's what the ServiceNow AI control tower delivers—intelligence that reasons across your entire enterprise, connected to workflows that actually execute.

5 0 32 4K 0

View Details

ServiceNow @ServiceNow

3 weeks ago

"It almost feels like cheating." — Diana Taurasi The WNBA's all-time leading scorer isn't talking about the competition. She's talking about what happens when the data gets so good that the only edge left is knowing when to trust it. That's the question at the center of Game Changers—a new series on Workflow following elite athletes into the decisions AI makes possible—and the ones it can't make for you. Taurasi, Aston Martin F1 Team Ambassador Pedro de la Rosa, and Olympic champion Allyson Felix go first. Watch now. bit.ly/4uf2uN3

1 2 13 3K 0

View Details

ServiceNow Community @WeUseServiceNow

4 weeks ago

What if sign language could trigger real-time IT requests in ServiceNow? Meet Paul, the ServiceNow MVP who made it possible. With his app, Haptic, a user signs on camera and those gestures are converted into text. The system reads context, triggers the right action, and responds in a format the user can understand. No intermediary required. Paul built Haptic with Build Agent, now generally available in ServiceNow Studio—with skills that extend into Cursor, Windsurf, Claude Code, and GitHub Copilot, so you can build from any environment, with enterprise governance and security from the start. The only limit is the idea. What will you build next? #BuildMoreWithBuildAgent

2 5 21 4K 3

View Details

ServiceNow @ServiceNow

a month ago

What does putting AI to work really look like? The numbers don't lie.

3 0 16 4K 0

View Details

ServiceNow @ServiceNow

a month ago

Healthcare. Manufacturing. Public Sector. Banking. They're all here at Knowledge. Can you guess who's who?

2 0 14 3K 0

View Details

ServiceNow News @ServiceNowNews

a month ago

"If the agents are disconnected from closing a case, you just created more chaos." @BillRMcDermott joined @CNBC's @JonFortt at #Know26 to talk about why deploying AI agents isn't enough—and what happens when businesses skip the rules, rails, and controls that make them actually useful. The takeaway: six out of ten businesses are agentifying their operations, but only one in ten is doing it in a way that puts agents to work inside real business processes where people actually benefit. Watch the full conversation.

8 20 153 14K 39

View Details

ServiceNow News @ServiceNowNews

a month ago

Another day of hands-on learning at Knowledge 2026. Day 2 went deeper—from how enterprises govern AI at scale to how they build on it, anywhere. Here's your recap: servicenow.com/workflow/news/… #Know26

1 4 33 4K 2

View Details

ServiceNow News @ServiceNowNews

a month ago

Day 1 of Knowledge 2026 just wrapped. From our latest innovations to expanding partnerships, today's most newsworthy moments all come back to one idea: AI that works. Get the full recap: servicenow.com/workflow/news/…

5 7 62 5K 5

View Details

ServiceNow @ServiceNow

a month ago

@Genesys Welcome to the party. #Know26

0 0 0 305 0

View Details

ServiceNow @ServiceNow

a month ago

All the insights. All on your screen this week. servicenow.com/workflow

1 2 10 2K 0

View Details

Genesys @Genesys

a month ago

Every tap. Every transaction. Every dispute. 💳 @Visa is bringing it all together with AI-powered CX from Genesys + @ServiceNow ⚡ See how → gsys.cx/4tfQ0Dv

1 1 2 2K 0

View Details

ServiceNow @ServiceNow

a month ago

@rwang0 @SouthwestAir See you there 🛬

0 1 1 372 0

View Details

ServiceNow Community @WeUseServiceNow

a month ago

The ServiceNow Shop just dropped. 👀 Open to everyone. For the first time. Shop it before someone else does: shop.servicenow.com

6 6 29 4K 5

View Details

Harper Carroll @HarperSCarroll

a month ago

There is so much room for growth in enterprise by implementing AI agents, and @servicenow has a thoughtful approach to agents in enterprise. #ServiceNowPartner Instead of stitching together task-level agents, you can use ServiceNow's "AI specialists," which are equipped with many specialist-specific skills. AI specialists can absorb growing workloads (e.g. high volume repetitive tasks, like ticket handling) without adding headcount, and they learn & improve at their work over time. As always, let’s discuss in the comments! Is your larger corporation implementing AI agents or AI specialists yet? If so, how? As a thought experiment, what tasks of yours would be prime use-cases for AI, freeing you up for more advanced or thoughtful tasks? If we haven’t met yet, I’m Harper - a computer scientist for AI who’s been building AI for over a decade. I’m here to answer your questions about AI & get you set up with demos & expl(ai)ners. You’ve got this!

3 4 39 5K 18

View Details

ServiceNow @ServiceNow

a month ago

Confidential? Not anymore. The Knowledge 2026 main stage lineup is here.

1 1 11 2K 1

View Details

ServiceNow @ServiceNow

a month ago

What happens when AI does exactly what it's told? Procurement: automated. IT: automated. HR, compliance, vendor management, contract negotiation, exception handling: all automated. By every metric, winning. Except 36 vendors don't know why they were paid. 41 more are asking when they will be. Three years of executive communications were deleted because someone asked an agent to "clean up old emails." A compliance exception was escalated to the appropriate humans. It turns out humans are no longer in the loop. They escalated to Kevin. Kevin is at a conference. We commissioned this report because the governance gap it describes is real—and it doesn't have to be. bit.ly/4e8xadw It's satire. The governance gap isn't.

1 2 17 2K 0

View Details

ServiceNow News @ServiceNowNews

2 months ago

The gap between "we have AI" and "our AI is working" is an infrastructure problem. We spent Q1 solving it for our customers. A new class of AI that takes action and finishes work. A governance layer that sees everything. And we're just getting started. See the highlights: newsroom.servicenow.com/press-releases…