Shutterfly @Shutterfly
Official Shutterfly page. Turn the photos you love into meaningful photo books, cards, gifts, home decor and more. shutterfly.com Redwood City, CA Joined March 2009-
Tweets73K
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Followers73K
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Following6K
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Likes9K
@ruccismom Hi TeamKaiser! We are sorry to hear of your experience with not receiving and order. Please send us a Private Message for us to gather more information to assist you better. Thanks!
@ruccismom Hi TeamKaiser, we understand your frustration and sincerely apologize the order has not been received. To allow us to look into the order in our system, please DM with the email address and order number.
@ruccismom Hi TeamKaiser, we understand your order is important and apologize it has not arrived. To allow us to see the status of your order, please DM with your email address and order number.
@PaulNobrega3 Hi Paul! Thank you for reaching out and sharing your feedback. We've shared this with the appropriate team as we continue making improvements. If there’s anything specific we can help with in the meantime, please feel free to send us a private message. We’re here to support you!
@SecretAgentMav Hi C.A, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!
@Jacob_Maccabees Oh No! We’re sad to see you go!
@johnnyb23740561 @Costco Hi there, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a PM. We'll be happy to help!
Earlier today some customers experienced issues with the website due to an AWS outage, but we're back up and running now! The site and app are available to continue your projects. Please DM us if you need further assistance.
@XennialAngel @Costco Hi Angel, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!
@SheopleTNIS @Lifetouch We are glad you reached out so we could work to get this taken care of for you. If you would like any further assistance with this or want to discuss further, please send is a DM. We would be more than happy to assist however we can.
@SheopleTNIS @Lifetouch Hi there! We are so very sorry to hear that there was an issue with your school photos. We can understand how frustrating when things of that nature occur, especially when it comes to something as memorable as school photos.
@sn_hoch Hi there, we’re sorry for your delayed order. Let us look into this for you. Can you please send us a DM with all the details you provided here, including the order number and the email address associated with your account? Thank you!
@BeeBricks Hi there! Thank you for reaching out and sharing your feedback. Your feedback is being escalated to the appropriate teams as we continue working to improve the overall experience. If you need assistance with a specific issue, we kindly invite you to send us a DM.
@ShareSaving Hi there! I'm so glad you asked; we have some good ones available, now! Please see the site promotions here: shutterfly.com/deals/promotio… and feel free to sign up for our promotional texts and emails for exclusive offers.
@Reebs73488130 Hi, Can you please send us a direct message so we can answer all of your questions and concerns in regards to the site? Thanks!
@JeanieLindberg Hi Jeanie! We’re sorry to hear that this has been your experience. We’d be more than happy to look into this for you. Please send us a private message with the details you shared here, along with the email address associated with your account, so we can properly help.
@Solidmoonlight Hi Laura, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!
@ElliottHandley @jcpenney Hi Elliott, we're sorry to hear you were up-charged to receive your photos. We are happy to look into this with you. Please DM with your email address, and order details. We hope to hear from you soon.
@uchinanchu53 Hi there! Thank you so much for reaching out and sharing your feedback. Your feedback is being escalated to the appropriate teams as we continue to improve the overall experience. If you need assistance with a specific issue, please send us a direct message. We’re here to help!
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