Craig Stoss @StossInSupport

Senior Leader in CX. Come find me on LinkedIn or https://t.co/VQC3X6hSlX. Craig.Stoss.ca Waterloo, Canada Joined July 2010

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Craig Stoss @StossInSupport

2 years ago

@ayagil This is a test for subject

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Craig Stoss @StossInSupport

2 years ago

@PHTestX Hello from me.

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Craig Stoss @StossInSupport

3 years ago

We are ALL measuring #CustomerExperience Wrong. Our focus is not on CX at all in most cases. We focus on performance of our people (#sales, #support, #BDR, #marketing) and assume that translates to a positive CX. tiktok.com/@cscxtips/vide… partnerhero.com/blog/we-are-me…

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Craig Stoss @StossInSupport

3 years ago

I love all the people I follow on here, and will transfer that to @LinkedIn linkedin.com/in/cstoss/ And my content will continue to be hosted on stoss.ca

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Craig Stoss @StossInSupport

3 years ago

It is clear this place is no longer a relatively open forum for discussion, but is being coerced into a political tool at the direction of a single person's world view.

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With @CBC being falsely labelled as "state run" at the behest of a political rival to our government in Canada, as well as the general reduction in quality of this app and the inconceivable focus on the meme-ification and hostility, I will be taking a break from Twitter as well.

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Craig Stoss @StossInSupport

3 years ago

It's 2023, LLM's are generating clear, human-sounding speech mimicking anyone in the world's voice and yet I still have to listen to a voicemail I receive 10 times because it is so grainy and fuzzy I can't make out the name, number, or company... *sigh* #telecommunications

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Craig Stoss @StossInSupport

3 years ago

Fact: there is no "perfect" #CustomerExperience. There are always going to be opportunities to grow and get better. PartnerHero's Free CX Maturity Model will take 5 mins and will provide you valuable guidance on #CXstrategy hubs.ly/Q01KSSs90 #customersupport #maturitymodel

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Craig Stoss @StossInSupport

3 years ago

Knowledge is not a zero sum game. Too many people hoard knowledge as if it's their secret sauce that makes them successful. But knowledge sharing makes everyone successful. I don't become less successful by helping you acheive success.

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Craig Stoss @StossInSupport

3 years ago

I am speaking about the AI tech landscape for #Customersupport, #Customersuccess and #CustomerExperience Teams on April 18th at 2pm EDT. We'll discuss tools and features that exist today to help create your #artificialintelligence strategy! RSVP Here: cx-heroes.circle.so/c/cxl-peer-gro…

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Craig Stoss @StossInSupport

3 years ago

I was at the Support Driven conference this week and got a chance to get some quick #customerexperience and #customersupport #leadership tips from the amazing @mrpatto @mdale7 and other! tiktok.com/@cscxtips/vide…

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Salto @salto_io

3 years ago

Gathering data means nothing if you’re not leveraging it effectively. Check out this post by #Zendesk expert @StossinSupport to learn how to connect data for a better CX, reduced handling times, and more: hubs.ly/Q01K8GQ10

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Craig Stoss @StossInSupport

3 years ago

@jtwatkin @sherikendall @sustainableguy @DebiMongan @NealDlin @mikeaoki @JeremyHyde_ @HuskerHix @dbeaumont266 @SeanBHawkins @jacobshields20 @TomRichard11 @NealTopf @theccdoctor @LisaLisajm5 @thecallcenterc1 Occupancy is time that is spent waiting for tickets to come in and is potentially idle time. There is no ‘right amount’ of occupancy. High-volume CCs may be 100% and technical B2B companies or backline support teams might be in the 75-80% range nicereply.com/blog/measure-t… #CXQOTD

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Craig Stoss @StossInSupport

3 years ago

"Any company can add incredible value by using data to streamline its processes, inform customer interactions, shape product development, and mitigate issues altogether." My latest for @salto_io #data #customerservice #customerexperience #zendesk salto.io/blog-posts/how…

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Craig Stoss @StossInSupport

3 years ago

Your problem isn't the problem. The problem is executing to fix the problem. We can all list 5 things we know are wrong/broken, know can be fixed and just live with. So the broken thing isn't the issue. The problem is in the fix execution. That's where most people fail.

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Craig Stoss @StossInSupport

3 years ago

gatesnotes.com/The-Age-of-AI-…

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Craig Stoss @StossInSupport

3 years ago

@ZoeSchiffer Can I have "Ridiculous corporate messages in the year 2023 for $200, Alex?"

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Chyngyz Dzhumanazarov @cdzhuman

3 years ago

Tune in to learn about the latest tools and trends in CX!

Craig Stoss @StossInSupport

3 years ago

I am so excited to be speaking with Kodif about how #ai and #chatgpt are going to completely change the way we deliver #customerservice. Join us on March 30th at 1pm PDT! tiktok.com/@cscxtips/vide…

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Craig Stoss @StossInSupport

3 years ago

When have you *ever* wanted "The industry standard experience" as a consumer? Never. #customerexperience #customersupport #benchmarks vm.tiktok.com/ZMYQnHxHA/

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Craig Stoss @StossInSupport

3 years ago

I am so excited to be speaking with Kodif about how #ai and #chatgpt are going to completely change the way we deliver #customerservice. Join us on March 30th at 1pm PDT! tiktok.com/@cscxtips/vide…