Sun Life Canada @SunLifeCA
Welcome to Sun Life's official page in Canada! Our mission is to help Clients achieve lifetime financial security and live healthier lives. sunlife.ca Canada Joined June 2009-
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@CoryFairley Hi Cory. If you visit the complaint link we previously provided this will engage our Client Advocacy team. If they're unable to help they can provide options outside of Sun Life if needed and that page will also give some information on those options. Thank you. ^DV
@CoryFairley to hearing from you. Thank you. ^SP 2/2
@CoryFairley Hi Cory, we're sorry for the poor experience. If you send us a DM with details to identify your file (policy holder's name), along with a phone number, we can escalate your concerns. You can also find details on making a complaint here: sunlife.ca/en/support/how…. Look forward 1/2
@Khuffie Thank you for bringing this to our attention. Our team has been made aware of this and will coach our agents accordingly. Take care. ^SP
@JackPontiac1 on mysunlife.ca. Please let us know if we can help with anything else. Thank you. ^SP 2/2
@JackPontiac1 Hi Jack, we're sorry security rules prevent us from checking claim detail over social media. For help, you can reach out to our Client Care Team at 1-800-361-6212, between 8 a.m. and 8 p.m. (ET) Monday to Friday. You can also send a secure message or chat 1/2
@justlqqking7091 Thanks for reaching out. For assistance with the Canadian Dental Care Plan (CDCP), please call us at 1-888-888-8110 between 7:00 am and to 6:00 pm, your time. Please let us know if we can help with anything else. Thank you. ^SP
@agentozzy Hi there we're sorry security rules mean we can't help access an online account over social media. For help we ask you reach out to our Client Care Team at 1-877-786-5433, between 8 a.m. and 8 p.m. (ET) Monday to Friday. Thank you. ^SP
@StephHammy real time, while you are on the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2
@StephHammy Thank you for reaching out. If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in 1/2
@chrisippolito Good morning Chris, thank you for bringing this to our attention. We will report this to our IT department. ^SP
@FlemingTw33t the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2
@FlemingTw33t If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on 1/2
@ravipalgoyal can be confirmed at sunlife.ca/en/contact-us/ (scroll to the section titled "Connect with us outside of North America" and click the applicable tab.) Please let us know if we can help with anything else. Thank you. ^SP 2/2
@ravipalgoyal Hi there, thanks for reaching out about accessing your online services. To protect the privacy of your account we'll need to talk to you directly. We have a Universal Toll-Free number (800-9876-5470) and a local number (416-753-4300) you can use to reach us. These numbers 1/2
@acamara0728 phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2
@acamara0728 If you continue to have these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on the 1/2
@HarpreetKaurca on mysunlife.ca. Please let us know if we can help with anything else. Thank you. ^SP 2/2
@HarpreetKaurca Hi Harpreet, we're sorry security rules prevent us from confirming coverage over social media. For help you can reach out to our Client Care Team at 1-800-361-6212, between 8 a.m. and 8 p.m. (ET) Monday to Friday. You can also send a secure message or chat 1/2
@Syed57961202 Hi Syed. We're sorry the app still isn't working. We're not aware of widespread issues right now. You can find numbers at sunlife.ca/contact-us for help trouble shooting. Reinstalling the app can sometimes help. Links to the app are here: sunlife.ca/en/sun-life-mo… ^DV
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