Sunrun @Sunrun

Hi Sonnia, we're sorry to hear that this happened and understand your concerns with this. That's definitely not the kind of experience we want anyone to have, especially given the situation you described. We'd like to look into this further. When you have a moment, please send us a private message with your service address so our team can review this further.

Hi Bob, thank you for sharing this with us. We're really sorry to hear you may be having an issue with yoru system performance, and we'd like to ensure you're getting the help you need if this is the case. If there is something we can help with, please send us a DM so we can help further. Thanks!

Hi Eric, we're really sorry to hear about your experience and understand how frustrating and concerning this must feel, given what you've described. Our team would like the chance to take a closer look at what's been going on and better understand your situation. Please send us a private message with your service address so we can review this with our team and follow up with you. Thanks!

Hi Eric, we're really sorry to hear about your experience and understand how frustrating and concerning this must feel, given what you've described. Our team would like the chance to take a closer look at what's been going on and better understand your situation. Please send us a private message with your service address so we can review this with our team and follow up with you. Thanks!

@CindySoo007 Hi, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant. We will gladly have someone else reach out and assist with helping you.

@CindySoo007 Hi, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant. We will gladly have someone else reach out and assist with helping you.

@CindySoo007 Hi, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant. We will gladly have someone else reach out and assist with helping you.

@CindySoo007 Hi, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant. We will gladly have someone else reach out and assist with helping you.

@CindySoo007 Hi, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant. We will gladly have someone else reach out and assist with helping you.

@CindySoo007 Hi, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant. We will gladly have someone else reach out and assist with helping you.

Jennifer’s home lost power for four days while she was 32 weeks pregnant during a Texas storm. Now, thanks to her Sunrun home battery and solar system, her family doesn't have to worry about grid outages. They're protected with immediate backup power to keep the lights on and appliances running. "The thing I would tell my friends and family is having that peace of mind when the power goes out. That was the biggest thing that I didn't know I was missing."

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@CindySoo007 Thanks for reaching out. From what we can see on our end, there was no appointment scheduled for the 3rd. Victoria did send a link for self-scheduling to be scheduled after the 7th. Please reach out to Victoria directly to have her assist with scheduling.

It’s an honor to be named #5 on @TIME's World’s Most Impactful Companies list and the #1 in the utilities category. “The ranking highlights 500 companies that work to address high-priority global challenges as part of their core business—proof that companies can do good and do well,” TIME said. TIME’s independent, third-party endorsement recognizes Sunrun’s groundbreaking work to make home solar and battery storage affordable and accessible, and for our distributed power plants that are helping stabilize America’s power grid. Since 2007, Sunrun has provided customers with an estimated $1.9 billion in energy savings, 9.2 million hours of backup power during grid outages, and avoided 26.2 million metric tons of carbon emissions—the equivalent of taking 69 gas-fired power plants offline for a year. By breaking down the barriers to energy independence, families can quickly enjoy the benefits of backup power and cost predictability, while also directly contributing to the health of the power grid. Read more: bit.ly/4dHjOUS

@CindySoo007 Thanks for reaching out. From what we can see on our end, there was no appointment scheduled for the 3rd. Victoria did send a link for self-scheduling to be scheduled after the 7th. Please reach out to Victoria directly to have her assist with scheduling.

Sunrun has earned four 2026 Buyer’s Choice Awards from ConsumerAffairs: 🏆 Best Customer Service 🏆 Best Installation Experience 🏆 Best Equipment 🏆 Best Value What makes the Buyer’s Choice Awards special is the fact that it's based entirely on verified reviews from real customers. No panels. No nominations. Just honest feedback from people who made the decision to take control of their energy and shared their experience. We hear from happy customers every day about the peace of mind, reliability, and support they value most. It’s rewarding to see that reflected through independent customer recognition.

@CindySoo007 Thanks for reaching out. From what we can see on our end, there was no appointment scheduled for the 3rd. Victoria did send a link for self-scheduling to be scheduled after the 7th. Please reach out to Victoria directly to have her assist with scheduling.

@CindySoo007 Thanks for reaching out. From what we can see on our end, there was no appointment scheduled for the 3rd. Victoria did send a link for self-scheduling to be scheduled after the 7th. Please reach out to Victoria directly to have her assist with scheduling.

@jaredhwu Thank you for reaching out about this. Please let us know the neighborhood if possible as well as city and state this is happening in so we can look into this further! Thank you!

Sunrun has been named to the Fortune 1000, debuting as the only home battery storage and solar installer on the list. This recognition reflects a year of strong financial and operational performance. In 2025, Sunrun generated $2.96 billion in revenue — up 45% year over year — delivered record cash generation, and achieved the highest subscriber values in company history. But more importantly, it validates our work to strengthen America’s energy system: leading with storage to deliver more value to customers, expanding our distributed power plant programs across the country, and building the most valuable base of home energy assets on the grid. See the news here: bit.ly/4fTgOX2 #Fortune1000

@Charlen71060573 @FTC @illinoisag @KwameRaoul @RepMaryMiller @KenPaxtonTX @RiverBenderNews Hi Charlen, we've been in contact with Junior, and he let us know he will connect with you today.

Hi Rick, we're really sorry to hear that this happened, and we sincerely apologize. What you described is extremely concerning and not reflective of the professionalism or conduct we expect from our employees. When you have a moment, please send us a direct message with your address and any additional details about the individual so we can escalate this internally. Thanks!