Telstra @Telstra

Need help? @Mention us in your post, and general queries will be answered between 8am-10pm AEDT. For account support, you can visit the MyTelstra app for assist telstra.com.au Australia Joined July 2009

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Telstra @Telstra

a minute

@PatrickGibney3 @Telstra_news hey Patrick, our team via the app or secure chat link here: telstra.com.au/contact-us can look into what is flagged on the account and assist with next steps. - Ivan

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Telstra @Telstra

2 days ago

@immyonboard Unfortunately we're unable to access our DMs due to a system issue at the moment. If you'd prefer to keep your suburb private, you can check for any known outages by entering your address into our webpage here - telstra.com.au/outages. -Febey

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Telstra @Telstra

2 days ago

@madmike888X @Mention Thanks for confirming! I can see that there are a few unplanned NBN Co outages currently impacting Mermaid Waters which are due to be completed between 6pm AEST tonight, till 5:30pm AEST on 11/06 therefore you should notice an overall improvement in your service shortly! -Febey

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Telstra @Telstra

4 months ago

⚠ We're currently investigating an issue making and receiving calls, including calls to 000, on older Apple devices. We're working on this as a priority with Apple and will share updates as we have them. (1/2)

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Telstra @Telstra

2 days ago

@madmike888X @Mention I'd love to check this out for you, could you please confirm your suburb as there are quite a few suburbs within the postcode mentioned! Alternatively, you can also check for any outages by entering your address into our webpage here - telstra.com.au/outages. -Febey

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Telstra @Telstra

2 days ago

@Antony_Collins Hey Antony, while local sim cards can also be a great option while overseas, you should be able to purchase additional international roaming data via the MyTelstra app directly! May I ask if your children are using an upfront mobile plan or a prepaid mobile plan? -Febey

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Telstra @Telstra

3 days ago

@CountessAu Is this a regular occurrence or was it just this once? - Matthew.

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Telstra @Telstra

3 days ago

@hasselljpb Great. Please sing out if there's anything else we need to cover; and enjoy the rest of your day. - Matthew.

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Telstra @Telstra

3 days ago

@Nyscat Thanks, Nyssa. It's possible you were messaging via satellite - telstra.com.au/coverage-netwo… - Matthew.

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Telstra @Telstra

3 days ago

@VMaxF1 First step is to book a time and head into a store for assessment - telstra.com.au/find-us - Matthew.

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Telstra @Telstra

3 days ago

@all2wellblaise Appreciate your patience. Any known problems when you check your full address here? - outages.telstra.com - Matthew.

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Telstra @Telstra

3 days ago

@julieburgess623 Thanks for your patience with it, Julie. Any known outages when you check your full address here? - outages.telstra.com - Matthew.

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Telstra @Telstra

7 days ago

@mingo21264948 @Mention we’ve already assisted you via other channels. We’re not able to provide location information. If there’s a safety concern, please work directly with police. We can’t assist further here. - Ivan

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Telstra @Telstra

a week ago

@TeamWalshOz Hey Kate, I'd love to check for any known interruptions in your area, is it your home internet service or mobile data you're experiencing interruptions with? -Febey

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Telstra @Telstra

a week ago

@scarletthxxrin7 Morning! Prepaid sim cards will stay active for 6 months without an active recharge, however once the 6-month mark hits, it will automatically deactivate and you'll need to purchase another sim card if you wish to reactivate a mobile service! -Febey

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Telstra @Telstra

2 weeks ago

@AgentAbbey Hey Michael, once these nbn outages currently impacting Doncaster have been resolved, our billing team will be more than happy to apply a credit/refund for any downtime experienced as a result of the outages. You can track the progress here - telstra.com.au/outages. -Febey

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Telstra @Telstra

2 weeks ago

@jannahnorman Hey Jannah, I'm very sorry to see that there was a mix up with your requested disconnection date. I'd suggest giving our team a call on 132200 and say "Internet", so they can check out your address and determine if the tech visit can be waived or fast tracked for you! -Febey

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Telstra @Telstra

2 weeks ago

@melaniejackson2 There are a few unplanned nbn outages impacting Daisy Hill QLD at the moment. While we haven't been provided with a resolution date for all outages, a couple are estimated to be resolved on 02/06/2026 at 5:30pm. You can monitor any updates here - telstra.com.au/outages. -Febey