Zen Internet Help @ZenInternetHelp
Our team is on hand Mon-Fri 8am-8pm and Sat-Sun 9am-5pm. Outside these times please check our service alert page for updates: https://t.co/pks2K27Pxg zen.co.uk Rochdale, England Joined October 2017-
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@_TheGMan Hello George, you can use our service alerts page here: bit.ly/3UG3QkQ - if nothing is listed here feel free to reach out to us to check.
@AndreaLBateman Hello Andrea, thank you for your lovely message. I'm glad that we was able to get your connection back up and running with the help of our suppliers :) Thank you - NF
@JamesEllio45961 Hi James So i can investigate for you, please can i take the below 1: Zen username or Account number 2: Full address 3: Email Address Mark
@darpan282 Hello Darpan, I do apologize for the inconvenience this has caused, we can raise that, feel free to contact our dedicated order management team on 01706 902001 or email [email protected] - they're available weekdays from 9 am - 5 pm
@Matt__Jones___ No worries Matt :) that you for letting us know! - NF
@drkq Hello Kevin, so we can advise specific to your account, please don't hesitate to contact our team: zen.co.uk/contact-us
@scalvert2408 Hi Steve, I'm so sorry to hear about your experience, this isn’t the level of service we aim to provide, and we understand how frustrating that must have been. Please could you drop us a direct message so we can look into this further and help get things sorted for you? - Amy
@CarlReader Hello Carl, i'm sorry that your connection has been down all morning. I understand how frustrating this is! Can i ask if you are able to send us a private DM please so we can look into this for you please? Thank you - NF
@juxtabook Hello, can i ask if you are able to send us a private DM please so we can look into this please? Thank you- NF
@scalvert2408 Hello Steve, we are having an issue with our website, you can contact the sales team here: bit.ly/4aQjIH6 or send us a direct message for a callback 😊
@SeamusOChan Hi there, we have implemented it so it should set itself up within 10 minutes but if not you can find the details you need in the customer portal to configure it, if you do need any support feel free to send us a direct message
@Dr_KathN Hi! You can find those details in emails from us or by logging into your portal account at my-portal.zen.co.uk but please send those details to us in a Direct Message as to not publicly share them - Jordan R
@kodiakmoonwolf Hi Matt! No worries at all, thank you for getting in touch. Feel free to DM them or email us at [email protected]. Alternatively, our support team are available via Live Chat on our website. Which ever is easier for you. - Matt P
@vickywithazed Hello Vicky, I'm sorry to hear about your experience trying to reach us, so we can help please do send us a direct message, we'd be happy to provide some support via direct messages
@ThomW96 Hello, i have looked over the case number provided and responded as requested. Thank you Nathan
We are currently experiencing an incident on our core network that is impacting services. Our engineers are aware of the issue and actively working to resolve it. For updates, follow the link: servicealerts.zen.co.uk/active/5/8803
Zen Internet @zeninternet
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