operating_agentforce @agentforce_ops

@Ric_RTP this guy also wants to boost AI adoption by any means necessary. he directly benefits from it. especially in the enterprise cuz you can force ppl to use his tech. no lay-offs = large user count = more chips plz.

big oppty for partners/vendors to build a better web search extension to @agentforce

this is great. curious to know your best practices when incorporating grounding / context data from D360 to improve output quality.

AI活用経営者: furuCRM CEOxDreamforce Vietnam Founder @HoangKagawa

3 months ago

Agentforce開発におけて苦労だったところを乗り越えて蓄積したナレッジを共有します。 Agentforce PromptTemplate 書き方完全ガイド — 25本の実戦テンプレートから学んだ精度向上の極意 note.com/furucrm/n/n3b6…

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@SalesforceArchs do a similar blog for "agentic" vs. "automation" and the nuance between the two.

@SalesforceDevs pumped to see more content getting published now that this is GA.

mehmet is spot-on. quality of data is key. this year, i think we start to see more "data clean-up agents" to make CRM data more palatable for both humans and LLMs.

Salesforce Ben @SalesforceBen

3 months ago

Agentforce has closed 29,000 deals and hit $800M ARR – but is real adoption matching the hype? The Salesforce community weighs in on usage, ROI, data quality, and what still needs work. Sasha Semjonova explores what’s happening beneath the headlines. bit.ly/3OWReVD

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in @agentforce , context is critical. even w/ simple topics (manage oppty). if llm doesn’t know the context (biz rules, industry, field definitions, etc,) then 9/10 it will fail to properly get the action done. so may people miss this when building.

@zain_hoda and each one of these systems have teams of folks fighting for their lives to keep the lights on. no innovation in years.

@zain_hoda then all this half wrong data goes back to salesforce cuz “customer 360”.

think about non-chat triggered agentic workflows agents that evaluate and improve data quality for better down-stream usage. replace traditional page layouts with an agentic UI that contextualizes CRM data to reps. don't expect reps to open the chat. you gotta feed them.

this companies are everywhere: ~$10b rev. 5k sales users long time @salesforce customer. multiple clouds. big projects. but, value is starting to diminish. reps are saying Sf is useless. admins spend all day fixing bugs. no innovation. where can @agentforce help?

@sunnydalelow susannah, in my experience ALL of the prompting isn't - and shouldn't be - a "dev thing". our analysts / requirement gatherers are our best prompt writers because they understand the business process much deeper than a dev would.

@SalesforceDevs worth going IMO. i think a lot of traditional SF devs are getting more comfortable agentforce and can more effectively communicate their experience with the tool.

@salesforceDevs @salesforce would love to know what the technical PMs are hearing from customers.

@SalesforceBen love you ben, but i don't love the sponsored posts.

when we siri-tize agentforce: rep opens SF app > rep brain dumps everything from meeting into chat > agent updates the data in CRM.

current reality: when boss calls to ask why CRM isn't updated > rep says salesforce mobile app sucks.

i think @salesforce has a huge oppty to make @agentforce more siri-esuqe. 🧵