Avis Car Rental @Avis

Hi Paul, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our NYC location. We understand how frustrating it must have been to arrive with a confirmed reservation and not have a suitable vehicle available, especially as a President’s Club member. We’d like the opportunity to review this further. Please send us a private message with your reservation or rental agreement number, full name, email address, phone number, and your relationship to the renter (if applicable), so we can assist you directly. – Dee

Hi, Please accept our sincere apologies for the experience you’ve described. We understand how concerning it must have been to arrive and find the vehicle not ready, especially with the cleanliness issues and your concerns regarding the brakes. For safety-related matters, we strongly recommend that you contact our Emergency Roadside Assistance team at 800-354-2847 immediately, as they are best equipped to assist you right away and arrange for a replacement if needed. You may also visit any of our corporate locations to have the vehicle exchanged. We’d also like to review this further. Please send us a private message with your reservation or rental agreement number, full name, email address, phone number, and your relationship to the renter (if applicable) so we can assist you directly. – Dee

The answer? 👇 C. Most horns are actually in the key of F. 🎶 But also, we suspect that 10% of drivers who claim not to sing are just embarrassed. 😉 #Quiz #Driving #Travel #TwoTruthsAndALie #Facts

@Reecerules75 Hi Reece. We are sorry to hear your experience with us has been less than positive. We responded to your private message regarding your billing inquiry.--Bridget

@MisterPim4547 Hello! We apologize for any unexpected charges. Please DM the rental/reservation number,name listed, your relationship to the renter and email address, so we can look into this. ~RG

Hi Vincent. We are sorry to hear your experience with us has been less than positive. We apologize for the unexpected charges and understand how frustrating that can be. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

Hi NuNu, Please accept our sincere apologies for the delay and the experience you’ve had—we understand how frustrating it must be to wait weeks for a resolution. We’d like the opportunity to look into this for you. Please send us a private message with your reservation or rental agreement number, full name, email address, phone number, and your relationship to the renter (if applicable) so we can assist you directly. – Dee

@odgnunn Hi Joycie. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

We’d love to help with this! Typically, if a reservation was booked through a third-party site (like Expedia, Priceline, or a corporate travel portal), our system unfortunately won't let us link it to an existing Avis Preferred account after the fact. Please DM us your Avis reservation confirmation number, confirm the name of the renter, and the email that was provided for this rental so we can look into this for you. ~Rory

Hi. I apologize for the frustration and inconvenience you experienced. Our agents do try to stay later for delayed flights. However, if a flight is scheduled to arrive after hours, the rental location requires at least 72 hours advance notice to ensure staffing is available. We understand your disappointment and appreciate your feedback. We are sorry to hear your experience with us has been less than positive. If you need any further assistance, please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@j4jason Hello We are sorry to hear that you had a long wait to get your vehicle. Please DM us your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Thanks Blake

Hi Barb, Thank you for your comment. We understand the concern and would like the opportunity to review what happened. Please send us a private message with your reservation or rental agreement details, along with your full name, email address, and phone number so we can take a closer look and assist further. – Dee

Hi MJ. I apologize for the frustration and inconvenience you experienced. Our agents do try to stay later for delayed flights. However, if a flight is scheduled to arrive after hours, the rental location requires at least 72 hours advance notice to ensure staffing is available. We understand your disappointment and appreciate your feedback. -Bridget

@ACD_tweets Hello! We apologize for any unexpected charges and for not being provided a child seat. Please DM the rental/reservation number, name listed, your relationship to the renter and email address, so we can look into this. ~RG

Hello Stuart! We apologize that our location was not open at the time of your arrival. Not all of our locations are 24 hour locations. We hope you were able to pick up your rental. Please DM the rental/resevation number, name listed, your relationship to the renter and email address, so this can be documented. ~RG

Hello. We apologize for the difficulties you have had trying to make a reservation. To make sure you get the very best and most current rates, please visit our website: avis.com. You can browse all the vehicles available for your dates and see the live pricing there. Alternatively, our reservations team is also happy to help! You can reach them at (1) 800-331-1212, and they can provide you with all the details. Unfortunately, we can't give quotes directly through social media due to how quickly our rates can change. If the issues you have faced are regarding an existing or completed rental, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #216421 in the subject line. -Bridget

@Out_o_wack_chef @tonytwobets Hello I am sorry that you were charged more than you expected to pay. Please DM us your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Thanks Blake

Hello again! Since we have already connected on social media, please send us a DM confirming the name on the rental, the rental agreement number, and the email address provided for it. If you don't have the RA number, please provide the specific rental pickup location and pickup date. We can look into what that $174 hold is for. Thank you. ~Rory

Hi Dom, I apologize for the issues you've encountered. We'd be happy to address your concerns with you directly. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental to better assist. -S.R.

@Original_Maven Hi. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

Hi Bryan. We are sorry to hear your experience with us has been less than positive. We apologize for the significant wait at our location. We are also deeply sorry that the vehicle you did finally receive was not properly cleaned and did not have a full tank of gas. We regret the experience did not meet our standards. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget