first direct @firstdirect

The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp. newsroom.firstdirect.com UK Joined November 2008

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first direct @firstdirect

9 hours ago

@AdamSimmo73 Hi Adam, the criteria for our Joining Incentive can be found on our web page firstdirect.hsbc/6018BDzJbK , there is also an FAQ's section. Its super easy to Switch to us using our App, simply click on the 3 dots just above your balance and tap 'Switch to us'. Hope this helps. -Nola

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first direct @firstdirect

2 days ago

@DeejaySterling Hi there, I would like to escalate this for you, please can you DM us your full name and postcode (please do not send any other personal or security information). -Matt

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first direct @firstdirect

2 days ago

@paullittlefield Thanks Paul, I've seen your direct message. Thanks - Andrew

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first direct @firstdirect

2 days ago

@paullittlefield Alternatively, if you can DM @firstdirecthelp with your full name and postcode, I can pass this on to our Customer Relations Team, who'll be in contact. Thanks - Andrew 2/2

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first direct @firstdirect

3 days ago

@paullittlefield Good morning, I'm sorry to hear you're struggling to make a payment. I'm afraid I don't have access to any account details on here. Please give us a call on 03456 100 100, and we would be more than happy to assist you over the phone.-Natalie

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first direct @firstdirect

a week ago

@Alpha2007D Hi Dáireo, I understand your frustration. There are other ways to pay cash into your account, you can find more information on our website under 'Paying in Cheques and Cash'. If you have any questions, please give us a call, and we’ll be happy to help. -Abi

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first direct @firstdirect

2 weeks ago

@RogerMu21912557 and make sure you aren’t being pressured to make the payment. If you would like to discuss this further please call us on 03456 100 100 (+44 113 234 5678 outside the UK) and ask to speak to our Customer Relations team who can take a further look into that for you. -Christian 2/2

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first direct @firstdirect

2 weeks ago

@RogerMu21912557 Hi Roger, I'm really sorry to hear that you didn't feel our service was up to our usual standards. I understand it can feel intrusive to be asked what the payment is for. We’re required to ask as part of fraud and scam checks. The checks are designed to help protect you 1/2

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first direct @firstdirect

2 weeks ago

@whittaker_hr If there is no remaining glue on the strip it should be "signable". Do you have a different pen to try again? - Paul

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first direct @firstdirect

2 weeks ago

@kWhBroker I understand it can feel intrusive to be asked what a payment is for. We’re required to ask as part of fraud and scam checks, and anti–money laundering requirements. The checks are designed to help protect you. and make sure payments aren’t being made under pressure - Leanne

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first direct @firstdirect

2 weeks ago

@andrewsanger Hi Andrew, thanks for the feedback. I’ve shared it with the relevant team, and we’ll take it into consideration as we move forward. -Abi

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first direct @firstdirect

2 weeks ago

@gwensteroony Good afternoon, I'm really sorry to hear this. Should you need any further support with your application, please do get in touch on 03456 100 100.-Natalie

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first direct @firstdirect

2 weeks ago

@StickItWTSDS Hi there, thank you for letting us know you had to re-sign in on your existing device. The issue has now been resolved and your feedback will be passed along to the relevant department. - Calam

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first direct @firstdirect

3 weeks ago

@nelsonb44 Hi, unfortunately we can't, but we do appreciate the sentiment! I am glad we were able to help you though, we're always available 24/7 365 days a year. -Lou