Philippine Airlines @flyPAL

Thank you for sharing your perspective, @WLeon15341. We appreciate your feedback regarding our Middle East routes and the importance of these services to many Filipinos. Please know that we continuously review our operations, services, and onboard offerings across our network as part of our ongoing efforts to improve the passenger experience. We have taken note of your comments and will share them with the appropriate team for consideration. Thank you for taking the time to reach out to us.

@milkandk00k1es Thank you for choosing to fly with Philippine Airlines, @milkandk00k1es! We appreciate your support and look forward to welcoming you on board again soon.💜

@arejaykerisawa Hi, @arejaykerisawa. Thank you for choosing Philippine Airlines to be part of your journey! We trust your experience will be smooth and enjoyable, and we look forward to welcoming you on board again soon.

Hi, @farinahhhh. We appreciate you reaching out to us. We would like to look further into your concern so we may assist you. However, we are unable to send you a direct message. May we kindly ask you to adjust your settings or initiate a DM to us so we can assist you privately? Thank you.

Hi, @zechnasjm0815. Thank you for your interest in joining our cabin crew team! To explore opportunities and apply, you may visit our LinkedIn page for the latest openings and updates: linkedin.com/company/philip…. We appreciate your excitement and look forward to welcoming you on board with us!

Hi, Andrew. Thank you for reaching out. We understand your concern regarding the KYC (Know Your Customer) verification process and the cost associated with making international calls. Please be advised that members are required to complete the KYC process before they can access online miles redemption. This verification requirement is in place to help ensure the security and proper use of members’ accounts and miles. For your convenience, you may also reach us through myPAL Assist Click-to-Call, a Voice over Internet Protocol (VoIP) service that allows passengers to connect with our team via the internet at no additional call charges, provided you have an internet connection. More details may be found here: philippineairlines.com/ph/en/about-us…. We appreciate your feedback regarding this process. Should you wish to share more details about your experience, we would appreciate your assistance through a direct message so we can further look into your concern. Thank you.

@timjtravels Hi @timjtravels. We'd be glad to assist you with your booking inquiry. Please feel free to send us a direct message with the details of your concern, and we'll do our best to help. Thank you, and we look forward to hearing from you.

Hi, @n99j99a. Thank you for reaching out regarding your baggage. Please be advised that when connecting from an international to a domestic flight, passengers may be required to collect their baggage at the first point of entry for customs clearance before proceeding with their connecting flight, depending on airport procedures. For more details on connecting flights, you may refer here: philippineairlines.com/ph/en/before-y…. Should you require further assistance, please do not hesitate to contact us. We wish you a smooth and pleasant journey.

@joanna_trisha94 @stonsen28 Hi, @joanna_trisha94. This is to inform you that we have sent you a DM regarding this matter. Kindly check it when you have a chance. Thank you!

Hi, Jurriën. Thank you for sharing your feedback. We understand how important it is to have clear and consistent baggage information when preparing for your trip. To clarify, the 10 kg allowance shown in your booking refers to the free checked baggage allowance, while carry-on baggage is limited to 1 piece with a maximum weight of 7 kg. We recognize that this distinction can be confusing, and we will share your feedback with the concerned team for review and improvement of our communication. For more information about our carry-on baggage policy, you may visit: flypal.com/carry-on. We hope this helps clarify your concern. Should you have any further questions, please feel free to reach out to us via direct message. Thank you.

Hi, Shellie. Thank you for bringing this to our attention. We understand your disappointment, and we note your feedback regarding the meal service on flight PR731 and the limited meal options available by the time service reached you. Your comments are important to us, and we will ensure that your experience is shared with the concerned team for their awareness and review as part of our continuous efforts to enhance the onboard experience of our passengers. Thank you for taking the time to share your experience with us.

@_moontaejin_ Thank you for flying with Philippine Airlines, @_moontaejin_ ! We hope you had a wonderful time on board, and we look forward to seeing you again soon. Mabuhay! 💙✈️

Hi, @jieunieiu1. We encourage passengers to verify the latest travel requirements directly with the relevant authorities or through the official websites of their origin and destination countries before traveling. For international flights in particular, we recommend checking directly with the Philippine Embassy or Consulate in your area to confirm the specific entry requirements based on your nationality and purpose of travel. If you have any further questions, please feel free to reach out. We are here to assist you. Thank you, and happy travels!

Hi Ali. Thank you for reaching out and for sharing your concern. We understand your frustration regarding the delayed refund and the impact this has caused. We will be sending you a direct message so we can check your booking details and assist you further with the status of your refund. Thank you.

A proud moment for the Heart of the Filipino ✈️🇵🇭 Philippine Airlines’ invitation to join the oneworld Alliance was officially announced on June 6, 2026 at the IATA Annual General Meeting in Rio de Janeiro, Brazil. As the first and only Philippine carrier, and the second full member airline based in Southeast Asia invited to join the alliance, PAL moves one step closer to connecting travelers to a global network of nearly 1,000 destinations across more than 170 countries and territories. This marks the beginning of an exciting new chapter as PAL strengthens its role in bringing the Philippines closer to the world. Read more: philippineairlines.com/ph/en/newseven…

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Hi, Rain. Thank you for reaching out and for sharing your concern regarding your upcoming trip to General Santos. We understand how this situation may affect your travel plans and appreciate you bringing this to our attention. We have sent you a direct message requesting additional information so we can further assist you accordingly. Thank you, and we look forward to your response.

Hi, @rhuzel24. Thank you for reaching out. The myPAL WiFi is available on select international flights and aircraft types. You may also check more details through this link: flypal.com/myPAL-wifi. Should you have any additional concerns, please feel free to reach out. We’re here to help. Thank you.

Hi, @framendes107529. Thank you for sharing your suggestion about having a direct flight to Brazil. We appreciate your interest and have taken note of your feedback. Should there be any developments or updates regarding this route in the future, we will be sure to announce them through our official social media channels and website. Thank you for your support, and we look forward to welcoming you on board in the future!