Celvo @getcelvo

Genuine question for SaaS founders on Stripe: when a customer replies to a failed payment email, who on your team actually reads it?

45 dunning tools. 100 evaluation points. The number that read and act on customer replies to failed payment emails: zero.

A customer's payment fails. They reply within an hour: "Please forward this to our AP department." The dunning tool doesn't read replies. It sends retry #2, then #3. Three weeks later, the account cancels. That customer wanted to pay.

The dunning industry is built on one assumption: failed payments are a technical problem. Retry logic. Schedules. Backoff algorithms. But your customer replied, "Send this to our AP team." That's not technical. That's a conversation no one's having.

We classified every reply to a failed payment email. There are exactly 8 intent types — cancel risk, card updated, out of office, forward to AP, promise to pay, dispute, question, other. Each needs a different action. Every recovery tool treats them the same.

Since launching Celvo, I've been personally onboarding every early customer. Setup, audit, everything. Keeping it to the first 10. After that it's self-serve only. On Stripe? See how much you're losing to failed payments. getcelvo.com or DM me.

SaaS Founders need me badly😒 #saas #Stripe #Founders

No monthly fees. No setup costs. No contracts. You only pay when we recover revenue. We're new and I'm working personally with every early customer. → Free 90-day audit: getcelvo.com → DM me to book a call

WE JUST LAUNCHED CELVO If you're running a SaaS on Stripe, you're losing 7-11% of your revenue every month to failed payments. And nobody is fixing it properly. Here's why 🧵

Celvo reads every reply. Our AI classifies the intent and handles it automatically. Forward to AP. Pause for OOO. Send a card update link. Escalate cancellation risk. No manual work.

When your customer replies "send this to our accounts team" or "I updated my card" or "I'm on leave until Monday" — what happens? Nothing. That reply sits in a dead inbox.

That's your money. You built the product. You acquired the customer. They want to pay you. And it slips away because nobody read their reply.

The tools that exist? They spam your customers with dunning emails and pray something sticks. Retry, email, retry, email. Your customer gets annoyed, ignores everything, and churns. You lose revenue you already earned

Building Celvo — closed-loop revenue recovery for Stripe SaaS. AI reads replies to failed payment emails. Smart retries. AP forwarding. OOO detection. No monthly fees. Pay only when we recover. Looking for 10 SaaS companies on Stripe to be first customers. getcelvo.com

When a customer replies to a failed payment email: "Send this to our AP team" "My card changed" "I'm out until next week" Your dunning tool ignores all 3. Celvo reads the reply and handles it. That's closed-loop dunning.

Every dunning tool does the same thing: send emails and hope. None of them read what customers say back. "Forward to AP." "My card changed." "Out until the 15th." Those replies sit in a dead inbox. Revenue is lost to a blind spot. We built Celvo to close the loop.