Serval @getserval

You asked Serval to automate your IT tickets and now you can take a beat

@Redpoint put out their #InfraRed100 list this morning. It lists 100 companies in cloud infrastructure who they believe are setting new benchmarks for reliability, scalability and security. These are the ones they are betting will set businesses up for success through a new paradigm of building applications. @getserval is on the list this year. Redpoint's report behind the list is worth a read. Seventy-seven pages of analysis from the people who obsess over this topic every day. @patrickachase @loganbartlett

The Redpoint InfraRed 100 is now live. These are the companies building the infrastructure that powers everything happening in AI right now, from world models and agent runtimes to the sandboxes, databases, and security tools agents depend on. Congratulations to this year's honorees! Read the full 2026 InfraRed Report: our state of the union on AI and cloud infrastructure 👉 redpoint.com/reports/the-in…

Spent an hour with @gradypb on @sequoia's Training Data. 5 things we got into:

Software is mostly just workflows on top of a database. This hasn't changed. What's changed is how those workflows are built. @jakeserval and @getserval saw the world changing and nailed it.

Serval is in Vegas for #Knowledge26 and #HDI! Need a ride from the airport? Text (929) 658-8779. Free rides to or from your hotel on May 5th and 7th

If you want to predict the future, watch the flow of top talent. Where are people going, and where are they leaving from? Talent is the ultimate leading indicator of future performance. It's Serval now.

Thrilled to have @ChristneKim on the rocket ship!

christine kim @ChristneKim

3 months ago

After 5 incredible years at Greylock, it’s time to build again! I'm thrilled to share that I'm joining @getserval as Head of Strategic Projects. Serval is building AI agents that automate enterprise IT workflows, replacing systems like ServiceNow with something fundamentally

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We’ll take IT from here. It’s Serval now.

🎉 Week 106 — Venture with Grace Week 106 zoomed in on AI scale, GTM excellence, security, and founder positioning — with operators and investors sharing what it really takes to build and grow in today’s AI-first landscape. Week 106 lineup: @fatimahs_tech, Fatimah’s Guide (200k+ followers): Founder branding, audience building, and turning visibility into opportunity Shay Levi, CEO at Unframe: API security, scaling deep-tech startups, and defending modern AI systems @raghavan_anand, CPO at @SnorkelAI: AI product systems, data-centric AI, and building for enterprise scale Chris Degnan, Ex-CRO at @Snowflake: Scaling GTM, enterprise growth engines, and what great revenue teams do differently @jakeserval, CEO at @getserval: AI agents for IT ops, automation, and the future of autonomous workflows @SGrinfeld, Co-Founder at @GreenfieldVC: AI & SaaS investing and how breakout companies sustain momentum Another strong week — with a clear theme: AI advantage compounds when product, distribution, and security scale together. More coming next week. See you live 👋 #VentureWithGrace #AI #startups #founders #vc #cybersecurity

Every platform shift creates a chance to rebuild massive software categories. In ITSM, that shift is happening right now from tickets to AI agents. @alexbard @jordan_segall and I couldn’t be more excited to partner with @getserval for their Series A. Here’s more about the investment including: - The incredible team behind Serval - How code generation will reinvent ITSM - Why owning both the System of Record and System of Intelligence matters Huge congrats to @jakeserval, Alex McLeod, @TatianaBirgisso and the entire Serval team and thanks for trusting us to be part of your journey!🐆 Full post here👇 redpoint.com/content-hub/wr…

We couldn’t be more excited to announce @Redpoint is leading the Series A in @getserval! Serval is building AI agents for IT service management and taking on the $200B ServiceNow with a modern, AI-native architecture. @alexbard @jordan_segall and I are thrilled to partner with Serval and here’s more on what got us so excited! ⬇️ 1. Team - We were blown away by the Serval team. @jakeserval and Alex McLeod have incredible ambition, technical depth, and a clear vision for how ITSM will work having seen the pain point first hand at Verkada. Most recently, they were joined by amazing folks like @TatianaBirgisso with deep expertise in scaling GTM at the largest B2B SaaS companies. 2. System of Record + System of Intelligence - Serval built their own ticketing system (SoR) and AI agents on top of it (SoI). Instead of being tied to legacy data models like ServiceNow and Jira, Serval owns the workflow end to end. Whoever has the best data, will have the best AI and this allows Serval to control the full stack. 3. Code Native Architecture - Fellow Redpoint founder @barrald put it better than I could have - “Code generation will be one of – if not the – defining current of the next wave of software.” Serval is built to be code native as every workflow is code generated by an LLM vs a DAG written by a human. This gives users more power and flexibility without compromising control. 4. Opportunity to Disrupt Large Incumbent - We’ve been fortunate to partner with many startups going after large incumbents like Snowflake (DW), Attio (CRM), Everest (ERP) and many more. The most attractive markets often have the largest incumbents but get reinvented over time with new trends in technology. It’s time for ITSM to be disrupted with AI and Serval is leading the charge! Thank you Jake and Alex for trusting us to be part of your journey!

We’re excited to announce our partnership with @jakeserval, Alex McLeod, and the Serval team as they raise a $47M Series A. Serval’s AI agents resolve employee requests instantly, automate repetitive tasks, and even generate new workflows based on historical data. The results speak for themselves: customers like @perplexity_ai , Verkada, @HeyBilt, @mercor_ai , and @togethercompute AI have already automated more than half of their IT tickets and transformed how their teams operate. The platform combines ITSM, access management, and workflow automation into a single system, powered by a natural language interface that lets IT describe and deploy automations in seconds. It’s an entirely new approach to how IT helps employees work faster and smarter. 🎉 Shoutout to @patrickachase, @alexbard, and @jordan_segall for leading the investment. We’re thrilled to back Jake Stauch, Alex McLeod, and the Serval team as they define what AI-native IT looks like.

An exciting day for Serval!

Jake Stauch @jakeserval

8 months ago

Today we’re announcing Serval's (@getserval )$47M Series A, led by @Redpoint with participation from @firstround , @generalcatalyst , @BoxGroup, @bessemer, and others. This brings our total funding to $52M. Serval is the AI platform for IT teams, and our mission is to unlock

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And congrats to everyone who made the list: @OpenAI, @AnthropicAI, @Replit, @freepik, @elevenlabs, @cursor_ai, @fyxerai, Lorikeet, @micro1_ai, @NotionHQ, @getdelve, @perplexity_ai, @InstantlyAI, @customerio, @Kling_ai, @retellai, @canva, @lovable, @MetaviewAI, @AdeptAILabs, @glean, @photoroom_app, @solveintel, @gammaapp, @clay, @cluely, Crosby Legal, @midjourney, @combinely, Merlin, @descript, @Grammarly, @manusai, @cognition, @OpusClip, @happy_scribe, @11x_official, @PLAUDAI, @getserval, @ada_cx, @otter_ai, @almaimmigration, @applaudhr, @capcutapp, @usemotion, @crisp_im, @arcads_ai, @emergentlabs, @ReadAI_, @tavus

🚨 Introducing the AI Apps 50: Startup Edition Ever wondered how startups are spending their money when it comes to AI? Our team at @a16z worked with @mercury to crunch the numbers and rank the top applications by spend. The list + what we learned from it👇

We’re thrilled to welcome Hannah Wood to Serval! 🎉 From sharpening her toolkit at Bain to driving GTM strategy at Rippling, she brings technical acumen, problem-solving, and customer empathy. She’ll help translate complex AI into real customer values — We're excited🚀

Welcome Ryan Wong to the team at Serval! Ryan is one of the most talented frontend engineers we've known, and comes to us from Verkada where he helped build out their Access Control and Intercom product lines, and was founding engineer at spin-out Athean. So excited to have Ryan

Join us in welcoming Becky Holmes to the team at Serval! Becky joins us as Head of Field Marketing & Customer Experience, with an incredible track record, most recently building Rippling's field program from 0 to 300 events / year. Excited for her to do the same at Serval 😎

Join us in welcoming Alan Kidwell to the team at Serval! Alan joins us as a founding AE, with an incredible track record from Samsara, Docusign, and 11x.