Google Fiber Help @googlefiberhelp
Official support account for Google Fiber. Follow us and DM us for super fast customer support on Twitter. Seven days a week. fiber.google.com/help/ Joined December 2013-
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@coman46 Hi there, apologies for the App and site issues today. We are aware of this issue and our team is working to get this back up and running ASAP. -Gregory
@ctomberlin01 Hi Carrie, apologies for the repeated disruptions, and for any trouble in reaching our support teams. Please don't hesitate to message us via DM on the @googlefiber handle and I'll be glad to assist. -Gregory
@antmoney1025 Hi Anthony, we are sorry to hear about the situation regarding your equipment return. If you can please send us a DM we can take a look into this further to investigate the issue. -Lee
@fubarnator Hi Christopher, we're still connecting new homes each day in the San Antonio area, and many more to come. We unfortunately don't have time frames for future construction areas, so be sure to sign up for update notifications at goo.gl/9mi2nB and stay tuned! -Lee
@ewgrossrebecca Hi Rebecca, we are sorry to hear about the situation regarding your home but glad to hear your home is almost complete with repairs. If you can send us a DM we can look into your account to go over what we are able to help with in getting our service repaired to your home. -Lee
@MomOnTheFly Hi Christy, for status updates on an outage you may check your address here fiber.google.com/outage/. If there is no updated estimated time of repair coming up for your address go ahead and DM us so we may look into this in detail with you. -Lee
@sea_dye Apologies for the mix up. You can DM us without a premium subscription via the @googlefiber handle. -Gregory
@kingleojames Hi Glenn, we are sorry to hear about the situation caused from our construction in your area. We suggest reaching out to AT&T ASAP for repairing the damaged line. Please send us a DM to gather the relevant details so we may alert our construction team of this as well.-Lee
@swhendrick Hi Steve, apologies for any connection troubles this morning. Please don't hesitate to reach out via DM on our @googlefiber handle for assistance. -Gregory
@IrishCowboy13 Hi Elliot, I'm sorry we missed the mark and didn't meet expectations here. Please don't hesitate to let me know more via DM. -Clay
@rhettysetgo Hi Rhett, I'm sorry for the disturbance here. I'd like to gather a few more details about this, when you have a moment please reach me via DM using the button below. -Clay
@Jhallzzz You may DM us at @googlefiber as that does not require any premium subscription with X. -Lee
@ShanandMrB Hi Shannon, we are sorry to hear about the situation regarding your mother's AT&T line being damaged during construction of our service. Please DM us and we can go over what needs to be done to get this handled. -Lee
@TTVNightshade Hi there, we are sorry to hear you are experiencing an outage for your building at this time. For updates stay tuned to gfiber.com/webpass/suppor… as we continue with repairs. -Lee
@ConnorNebesky Hi Connor, sorry to hear about the unexpected downtime. You can check your address here goo.gle/3gP1ITK to see if there's a service outage affecting your area along with any ETAs we may have posted for your building. -Lee
@PaulSiba21388 Hi there, I'm sorry that you've run into trouble trying to regain access to your Google account. You may find more help at bit.ly/2Zvyiys. I can assist with Google Fiber related issues, but we are unable to access or reset Google accounts. -Clay, the GFiber team
@dukeofEarlGray Hi Lu, we are sorry to hear that one of our GFiber drivers was driving recklessly in the area. Thank you for bringing this to our attention and we will make sure this gets investigated. -Lee
@raylor Hi Raylor, we are sorry to hear that you are still experiencing an issue with our internet service. If you can please DM us we can continue to look into this issue with you. -Lee
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