iSupport Software @iSupportTech
In business since 1992, iSupport is one of the oldest continually-operating provider of help desk and customer service solutions in the world. isupport.com Vancouver WA Joined February 2009-
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Please Note: We will be closed Tuesday, December 24th through Friday December 27th. We'll be open Monday the 30th, closed Tuesday December 31st and Wednesday, January 1st, resuming normal business hours on Thursday, January 2nd, 2025.
iSupport 17.7.0.1, a hotfix update, is now available. Customers with an active maintenance contract can download the release today from the iSupport Update page or mysupport.isupport.com.
In iSupport you can create notifications customized to your organization. Easily configurable rules send them automatically - see our Sending Notifications Via iSupport Rules video for an overview! youtu.be/PYL1oPwJ1BI
In observance of Memorial Day, iSupport Software will be closed on Monday, May 29, and will resume normal business hours on Tuesday, May 30. Have a safe and restful weekend.
You can easily set up profiles, synchronize with your data sources, and control features available to iSupport users. Customizable interfaces, roles, permissions, security features - it's all covered in the video! youtu.be/n-t4zvl0Ebk
iSupport's Preferences functionality enables support reps to be more efficient by setting up personal quick access icons, correspondence features, display defaults, and rules. More in the new Setting Preferences For Your iSupport Environment video! youtu.be/vOOxXJD6-js
iSupport’s Webhook feature enables data from iSupport work items to be instantly posted to a web application based on specified iSupport events. It's flexible and easy to configure - check out the updated iSupport Webhooks video for more! youtu.be/_4MKCIMqE8o
iSupport Software will be closing on Wednesday, April 26th, at 11:30am PST for a company-wide meeting. Normal business hours will resume on Thursday, April 27th.
Use iSupport's Microsoft Integration functionality to create, view, and access Microsoft Teams meetings, Planner tasks, and Outlook meetings via iSupport's Desktop, work item screens, and mySupport. More in the updated video! youtu.be/oHA1_vALxAY
We're hard at work on our next release, so please keep posting to our Feature Discussions forum at mysupport.isupport.com. We’re listening!
You can use different methods to authenticate to iSupport's Desktop, mySupport portals, and Mobile Client depending on your environment. The updated iSupport Authentication Methods video covers it all, including updates in iSupport 17.7! youtu.be/3j9xplF7Ef4
iSupport's Purchasing functionality enables product/service tracking, request submission and association with work items, and more. Version 17.7 includes new features - it's all covered in the updated iSupport Purchasing - Features and Setup video! youtu.be/6RSN99S-DZM
iSupport 17.7 is ready for download! This release includes QR code generation, CAPTCHA and multi-factor authentication updates, performance and efficiency enhancements, and more. Details are in the iSupport 17.7 Release Notes video! youtu.be/YaMUzk0HzA4
iSupport Software will be closed on Friday, November 11, in observance of Veterans Day.
iSupport enables you to define rules that can be grouped together to form workflows for different levels of service, time limits for resolutions, and deadline schedules. More in the video! youtu.be/WTaCRNJ1rb0
iSupport's Service Catalog functionality in the Service Desk Edition handles customer requests of services, products, policies/procedures, etc. and it's completely configurable! youtu.be/jnW4JSVnHqs
iSupport 17.6.0.4 is now available. Customers with an active maintenance contract can download the release today from the iSupport Update page or mysupport.isupport.com.
Answers are just a click away with iSupport's comprehensive, context-sensitive help system! It's an easy way to answer your questions about iSupport functionality. More in the Using Support's Help Resources video! youtu.be/mWaIe16Nm6o
You can access iSupport via a mobile device for in-the-field updates to iSupport data, inside or outside the firewall. Customizable interfaces are optimized for your device. It's all covered in the video, and more is coming in the next release! youtu.be/VALZuzE9UFw
iSupport’s Webhook feature enables data from iSupport work items to be instantly posted to a web application based on specified iSupport events. It's flexible and easy to configure - check out the iSupport Webhooks video for an overview! youtu.be/qGuEZJzmT14
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