Matthew Sweeney @mcsdev

Head of Support Engineering @Modal mcs.dev UK Joined January 2018

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Matthew Sweeney @mcsdev

2 weeks ago

@wesbos @RhysSullivan Ours charge more for the privilege of buying them in person!

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Matthew Sweeney @mcsdev

3 months ago

@mcb1344 @modal This has now been resolved. Thanks again for flagging it and my apologies we didn't get to it sooner.

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Matthew Sweeney @mcsdev

3 months ago

@mcb1344 @modal Hey, I'm sorry this didn't hit the mark and this will improve moving forward. I've got your Slack thread and I'll be helping within the next few minutes.

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Matthew Sweeney @mcsdev

4 months ago

@Kikobeats @arunoda Came here to say the same!

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Matthew Sweeney @mcsdev

5 months ago

@evilrabbit_ @julianbenegas8 This is what I joined for 😍

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Matthew Sweeney @mcsdev

5 months ago

@dillon_mulroy ☺️

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Matthew Sweeney @mcsdev

8 months ago

@dillon_mulroy Set the standard for championing customer and support feedback. Lots of listening, but backed by shipping. All the best, old sport 🫡

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Matthew Sweeney @mcsdev

11 months ago

@davidgomes @vercel We’ll get this fixed up on the AI side, thanks for flagging!

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Matthew Sweeney @mcsdev

a year ago

@TelmenDzjind @vercel_support @rauchg @vercel Hey Telmen, I can get this sorted for you - can you drop me a DM and we'll get it fixed up?

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Matthew Sweeney @mcsdev

a year ago

@davidrivasro @rauchg Hi David, thank you for flagging. This has now been investigated and resolved by the team.

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@AzakaSekai_ Thanks for reporting, we're aware of this and are taking the required steps to resolve this long term also. If you come across any URLs responsible for this you can report at vercel.com/abuse or DM me and we'll ensure they are reviewed.

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Matthew Sweeney @mcsdev

a year ago

@mbusigin @rauchg Hey Matt, thanks for flagging! Are you able to DM me so I can go through some debug with you? We'll take the output to Spectrum and get it resolved ASAP.

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Matthew Sweeney @mcsdev

2 years ago

@pariscestchiant @vercel We’ll make it happen 👍

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Matthew Sweeney @mcsdev

2 years ago

@augustineStack @NagarajMoger22 @vercel Good to hear, thanks for letting me know!

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Matthew Sweeney @mcsdev

2 years ago

@augustineStack @NagarajMoger22 @vercel Hey @augustineStack, happy to help out with figuring the custom domain linking issues on Vercel, drop me a DM if I can!

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Matthew Sweeney @mcsdev

2 years ago

@abodera Hey Arthur, would love to dig in to this for you, would you mind DMing me a case number so I can investigate your experience?

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Matthew Sweeney @mcsdev

2 years ago

@jessiefisch @robj3d3 @vercel Thanks again for flagging, we’ve improved as a result so I really appreciate it - take care!

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Matthew Sweeney @mcsdev

2 years ago

@jessiefisch @robj3d3 @vercel Perfect, thank you. I can confirm receipt and a member of the team will handle it today as I'm out currently. If there's any concerns at all, please let me know. We've found the email address you sent the original to and will close that loophole shortly.

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Matthew Sweeney @mcsdev

2 years ago

@jessiefisch @robj3d3 @vercel Understood and thank you, that definitely helps. While I cannot locate the case, if you can email billing@vercel.com I'll be more than happy to investigate this for you.