Planoly @planoly

Your something is worth building. 💸 Build an online storefront in minutes & start earning ✨ Plan, create and schedule your social content planoly.com Austin, Texas Joined August 2015

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Planoly @planoly

2 months ago

@ashanism Hi Ashani! We hear you and our team is already on it. You'll be hearing from us very soon. Thanks for your patience! 🤍

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@sarahsadd Hi! So sorry about the contact form issue and the unexpected billing. We want to make this right. Creating a support ticket now for [email protected] - our team will follow up directly via email to resolve this. Thanks for your patience!

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Planoly @planoly

8 months ago

@ltrllyjustagirl Hey! We're all back up and running now 🙌 The issue with custom domains has been resolved. We implemented a fix to prevent this from happening again. You should be good to go! Sorry for the disruption. Let us know if you're still seeing any issues.

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Planoly @planoly

10 months ago

@AnnieBleecker Would you be open to sharing your email in our thread here so I can share with the team?

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Planoly @planoly

a year ago

@ellgowrley Hey there! Happy to help! I am going to DM you now to get your contact info so our support team can help.

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Planoly @planoly

a year ago

@tanyajunghans Thank you for your patience. We're on it!

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Planoly @planoly

a year ago

@tanyajunghans We appreciate you bringing this to our attention! Our new domain may be temporarily flagged as it's new with high traffic. We're actively working to resolve this. Meanwhile, snipfeed.co/username links still work perfectly.

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Planoly @planoly

a year ago

@adamfellifritt @Marvin_Domonkos Hey Adam! We sorry to hear you've had a bad experience with our support team. We'd love the opportunity to turn that around and would be happy to connect with you. Is there an email we can reach out to? Looking forward to hearing back.

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Planoly @planoly

a year ago

Hey @cheet0_dust Thanks for asking! We know this is an important feature for users and are patiently waiting for Meta's API to allow us to add this feature. Instagram has not rolled out this feature to all users and has yet to update their API to support it. We’re hopeful that Instagram will make this update soon, and once they do, we’ll be ready to implement it in Planoly. Thanks for the feedback!

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Planoly @planoly

a year ago

@lafillesurvit Learn more here: help.planoly.com/knowledge/unde… 😊

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Planoly @planoly

a year ago

@lafillesurvit Hey Cathy, you can still use Planoly without linking an IG account! You can upload, plan, and schedule content, then receive reminder notifications when it’s time to post.

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Planoly @planoly

a year ago

@SpectralSybil Hey! As you mentioned, Snipfeed is now the Creator Store under Planoly. We're focused on building tools to help creators grow and monetize. Change can be unexpected, but we aim to provide more value and support. We'd love to work with you and I'll send a few offers in your DMs.

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Planoly @planoly

a year ago

@VantaXRoom We are sorry to hear you’re having a tough time! We’d love to help you out and get things back on track. I’ve reached out via DM to assist you further—please hang tight, we’re here to support you every step of the way!

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Planoly @planoly

a year ago

@VantaTajoir @DarrenStein Hi there, thanks for reaching out! We want to ensure you’re fully supported through this transition. We’ve sent an email to all current Snipfeed users about the changes, but we're happy to assist further. We'll DM you shortly and are here to help get things back on track!

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Planoly @planoly

2 years ago

Tomorrow's the last day to submit your artwork to our #Jawbreaker-Inspired Emoji Contest! Enter for a chance to win a year-long subscription to Planoly and a once-in-a-lifetime Zoom meeting with Jawbreaker director @DarrenStein and some of the cast! 🔗: snipfeed.co/planoly

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Planoly @planoly

2 years ago

Hi there! 👋 Thanks for reaching out! We're aware of an issue where reauthorization status isn’t showing on mobile after recent Instagram API updates. The good news: your content is safe on web! Try this fix: 1️⃣ Log into Planoly on web 2️⃣ Go to account switcher 3️⃣ Add/Edit Social Connections 4️⃣ Click Instagram & refresh connection Let us know if you need help! 💬

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Planoly @planoly

2 years ago

@lillybaik To continue using Planoly’s features, you have two options: 1️⃣ Switch to a Business/Creator account. 2️⃣ Unlink your Personal account and utilize our new reminder-only feature. help.planoly.com/knowledge/unde…

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Planoly @planoly

2 years ago

@lillybaik Hi there! Happy to clarify 😊 Due to updates from Meta, Personal Instagram accounts are no longer supported for use with third-party apps like Planoly.

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Planoly @planoly

2 years ago

@otakusachi Hi there! We're sorry to hear you're experiencing these issues. We'd love to help resolve this for you. We'll reach out via DM to assist you directly. Thank you for your patience!

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Planoly @planoly

2 years ago

@vivioletmuse @DarrenStein I've sent you a DM to request your email to escelate your request!

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Planoly @planoly

2 years ago

Our #Jawbreaker-Inspired Emoji Contest is still underway! ✨ Submit your emoji art for a chance to win a year-long Planoly subscription and a Zoom meeting with director @DarrenStein and some of the cast! 📲 Enter now before July 10: snipfeed.co/planoly