Roku Support @RokuSupport

Official @Roku support helping customers between 5am-7pm PT support.roku.com Roku City Joined February 2011

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Roku Support @RokuSupport

9 hours ago

@built Hi, Matt! If your card expired and the system isn’t taking any new ones, that means the payment info didn’t fully update on the account. Mind trying it directly on the device? More tips here: bit.ly/4aMoZkz. Still refuses to update? Send us a quick DM. 📩

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Roku Support @RokuSupport

9 hours ago

@mobydee71 Hi Darren! If you’re having trouble accessing the Disney+ app. Please try restarting your Roku: Settings > System > Power (if available) > System restart. More help here: bit.ly/4dH7Sl4. Let us know if that works!📩

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Roku Support @RokuSupport

2 days ago

@rico2946 Hi Ricardo! We want to help you get Fox News working smoothly on your Roku. Please try restarting your device by going to Settings > System > Power (if available) > System restart. For more tips, visit here: bit.ly/4dH7Sl4. Let us know via DM how it goes! 📩

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Roku Support @RokuSupport

2 days ago

@adelgadofgcu Hi Andy! Large Google Photos albums may not load with Backdrops, especially if they have thousands of images. Since the smaller album worked, try using that one or splitting the big album into smaller ones. Feel free to DM us and let us know how it goes 📩

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Roku Support @RokuSupport

4 days ago

@Balakay Hi there! This is not an expected behavior for your Roku voice remote's buttons. Try restarting: remove the batteries, press any two buttons, reinsert the batteries, and replace the cover. Then repair the remote. More info: bit.ly/4dH3fav. DM us if you need more help.

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Roku Support @RokuSupport

4 days ago

@BobFaille Hello Robert! You seem to spot an issue with the screensaver after the update. Send us a DM so that we can review it for you.📩

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Roku Support @RokuSupport

5 days ago

@tweetmix Hey there! If you're experiencing issues with your subscription app, try a system restart: go to Home > Settings > System > System restart (skip if you don't see Power). You can also check out bit.ly/4dH7Sl4 for more tips. Still not working? Feel free to drop us a DM!

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Roku Support @RokuSupport

5 days ago

@dizsaidwhat Hello Darren! 👋 We see that you are unable to access your Disney+ app. Try a system reboot: Home > Settings > System > System Restart or visit bit.ly/4eM4jMt. Once it's back, open the app again. If the issue persists, send us a DM so that we could check it for you.

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Roku Support @RokuSupport

5 days ago

@BluetickVols Hi there! We’re seeing that you’re running into an internet connection error on your Roku. Does the message show up on the home screen, or only when you try to stream a specific app? Drop us a DM, and we’ll help get it sorted out.

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Roku Support @RokuSupport

a week ago

@SemperFi_BB19 Hey! We see that you're experiencing issues using Backdrops. Do you have a photo or video of the exact behavior so we can look into it? Feel free to DM us, so we can talk about it more!📩

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Roku Support @RokuSupport

a week ago

@gatorborne Hey there! Let's check into the remote issue with the screensaver. Just to confirm whether your Roku device is using a standard screensaver or Backdrops? Once you’ve checked, please send us a DM so we can look into this further.

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Roku Support @RokuSupport

2 weeks ago

@PippiPosts Thanks for the additional info! There should be a direct message link at the end of this message. Try clicking it so we can investigate further. Thanks!

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Roku Support @RokuSupport

3 weeks ago

@FullPyrtection Hi! 👋 This channel should be available in your Live TV guide. Just go to Guide > Search (on the left panel) and type Car Chase. Let us know if that helps, or DM us if you need more support!

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Roku Support @RokuSupport

3 weeks ago

@ChanceCat Hi Barbara! We want to make sure your concern is addressed. When you have a moment, DM us so we can look into the issue with your Live TV app. Hope to hear from you soon!

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Roku Support @RokuSupport

3 weeks ago

@wideopen358 Hey, Mike! You should still be able to watch your antenna channels even with the Live TV guide showing. When did you first notice this, and what’s the latest software version on your Roku TV? Slide into our DMs, and we’ll take a closer look.

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Roku Support @RokuSupport

3 weeks ago

@thecountyvance Thanks for the details! Let’s try a quick update on the Max and Howdy apps to see if that clears up the glitch. Just highlight the app on your home screen, press the Star (*) button on your remote, and select "Check for update." Let us know how it goes via DM. 📩

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Roku Support @RokuSupport

3 weeks ago

@ChanceCat Thanks for sharing the steps you’ve already tried. We want to learn more about the Live TV streaming issue you’re experiencing. Please send us a DM with additional details so we can take a closer look.

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Roku Support @RokuSupport

3 weeks ago

@thecountyvance Hi there! 👋 Sounds like movie night is on pause with your Max app glitches. Try a quick system reboot: Settings > System > Power (if available) > System restart. More tips here: bit.ly/4dH7Sl4. Let us know if it helps, we’re just a DM away! 📩

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Roku Support @RokuSupport

3 weeks ago

@lightdoesnotage Hello Roland! 👋 When the Roku Channel sends you back to home with a blue screen, it can be a bit unexpected. Try updating the app by highlighting it, pressing the Star (*) button, selecting Check for updates, then reopening it. If the issue persists, feel free to drop us a DM.